Executive Head Housekeeper

Executive Head Housekeeper
Skipton
£35,000

Role Overview

An experienced Executive Head Housekeeper is required to lead and support a high-performing housekeeping team within a luxury hospitality environment near Skipton. This role will take overall responsibility for the housekeeping function, ensuring exceptional standards are maintained across all areas of the property.

Main Responsibilities

• Lead and supervise all housekeeping operations, including Head Housekeeper, supervisors, room attendants, public area cleaners, and linen porter.

• Hold full P&L accountability for the Housekeeping Department.

• Manage weekly rota budgets across housekeeping, laundry, and public areas.

• Oversee holiday planning for housekeeping and laundry teams.

• Conduct weekly property walks alongside Operations and Maintenance teams.

• Carry out daily room audits and schedule deep cleaning programmes.

• Ensure cleanliness standards across all areas, including the hotel, spa, and external spaces.

• Conduct one-to-one meetings and monthly performance reviews.

• Maintain professional presentation standards across the team in line with company expectations.

• Manage employee relations matters as required.

• Maintain exceptional attention to detail to ensure consistently high standards and guest satisfaction.

• Control stock levels of cleaning supplies and equipment, placing orders as required.

• Oversee external laundry operations, including invoicing and cost auditing.

• Ensure full compliance with Health & Safety standards in collaboration with senior management.

• Deliver ongoing training within the housekeeping department to maintain service excellence.

• Support project management and CAPEX initiatives where required.

• Ensure all bedrooms are maintained to a consistently high standard.

• Work closely with the Maintenance team to ensure operational efficiency of all rooms.

• Support wider business objectives and contribute to overall success.

• Collaborate with all departmental heads to ensure seamless operations.

• Complete regular hotel audits, identifying and reporting any issues.

• Ensure the team has the appropriate resources, skills, and equipment to deliver outstanding service.

• Provide additional support to the Operations Manager as required.

Person Specification

• Previous experience as an Executive Head Housekeeper within a 4-star or similar environment, managing large teams.

• Strong people management and leadership skills.

• Excellent organisational and time management abilities.

• IT literate, with working knowledge of Microsoft Excel, Word, and Outlook.

• Positive attitude with energy, enthusiasm, and a good sense of humour.

Employee Benefits

• 28 days annual leave (including Bank Holidays), increasing with service

• NEST pension scheme

• Employee Assistance Programme through Hospitality Action

• Ongoing training, development, and progression opportunities

• Monthly gratuities and service charge (up to £2,500 per annum)

• Recognition schemes including monthly, annual, and long service awards

• Preferential spa membership rates

• Staff discounts on spa treatments, retail, food and beverage, and accommodation

• Discounted room rates for family use

• Meals on duty

• 30-minute paid break

• Free on-site parking