Universal Banker

Job Description:

WHO We Are: 

Self-Help started in 1980 with a focus oneconomic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership andeconomic opportunity. In otherwords, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since ourfounding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies. 

We are seeking a Universal Banker to join our Asheville, NC team!

WHAT You'll do:

MEMBER SERVICING AND CASH HANDLING   

• Greet and welcome members and visitors to the credit union in a friendly and professional manner. Provide prompt, efficient, andaccurate service.   

• Promote credit union products and services based on members’ needs.   

• Open new membership accounts.   

• Provide information concerning credit union products and services in person, by telephone, or email.   

• Respond to members’ inquiries and requests. Resolve problems and complaints or escalate them asappropriate while acting as a liaison between other staff and themember.   

• Perform account transactions including deposits, withdrawals, loan payments, CD transactions, lines of credit advances, account transfers, imaging receipts, etc. Perform account maintenance including adding joint owners, address changes, and competing any other necessary MSR functions.   

• Refermortgage loan requests to Mortgage Loan Assistants or Mortgage Loan Officers.   

• Open, balance, and close cash drawer when serving in MSRcapacity. Maintainappropriate cash levels indrawers based onbranch’s cash drawer limits.   

• May handleVault responsibilities including managing branch and MSR cash supply, when needed.  

• Assist with mailed-in, ATM, night deposits, and/or ATM balancing, when needed.  
   

CONSUMER LENDING   

• Manage the entire consumer loan process from initiation through closing, including interviewing loan applicants,determining loan eligibility, reviewing applications foraccuracy and providingtimely andaccurate disclosures whileoperating with moderate credit authority andcomplying with the credit union's lending policies.    

• Prepares file for underwriting by reviewing and analyzing documentation from borrowers todetermine validity and authenticity;maintain communication with underwriter to provide clarification oradditional information, if requested.     

• Monitor processing progress to ensureloan file is ready for closing ina timely manner.     

• Provide financial counseling to members at their request or when evidence indicates there are financial difficulties.    

• Recommend deposit and loan products best suited to meet each member's unique needs.  
   

BUSINESS DEVELOPMENT/OTHER   

• Promote the Credit Union to individuals and groups in the community andparticipate in business development efforts to promote Self-Help lending products including mortgage, consumer loan, and all other products as needed.  

• Perform various administrative tasks.   

• Mail receipts and checks to members asindicated by policy and procedure.   

• Research accounts for deposit, withdrawal, andloan-payment discrepancies.   

• Act as role model for MSR staff and provide coaching and development of staff foridentifying products that will meet customer needs.   

• Assist branch management with filing and record retention of daily reports   

• In the absence of the MSR Supervisor, may provide supervisor overrides for cash withdrawals up to $5,000.   

• Supervise opening/closing procedures in supervisor and manager’s absence.   

• When requested, may supervise MSR staffin theabsence of the supervisor, assistant branchmanager and branch manager.   

• Execute other duties, responsibilities, andprojects as assigned.   

• Perform other duties as may bedeemed necessary. 

WHAT You'll need:

• High school diploma or equivalent and a minimum of 2 years of experience in retail banking including experience in cash handling and opening accounts.   

• Strong commitment to our mission– creating economicopportunity for traditionally underserved communities.   

• Preference for working in organizations that place priority on teamwork and collaboration 

• Keen attention to detail.   

• Good knowledge and understanding of credit products including the ability toeffectively and independently approve consumer loans up to lending authority.   

• Ability to effectively organize and prioritize work.   

• Excellent interpersonal and communication skills.   

• Ability to form andmaintain strong relationships with internal and external customers.   

• Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, and decimals.   

• Knowledge of basic economic and accounting principles and practices,the financialmarkets and banking.   

• Analytical and problem-solving skills.   

• Proficiency with Word and Excel.   

• May berequired to travel to cover other branches and work evenings and weekends.   

• English/Spanish fluency preferred.   

• Ability and willingness to work beyond normal work hours, as needed.   

Ability todemonstrate Self-Help's Core Values:  

• Mission Before Self 

• Service With Excellence 

• Embracing & Promoting Change  

• Results Not Credit 

• Diversity as a Strength  

• Financial Sustainability for Mission Impact  

Anticipated compensation range$43,310- 64,964

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer: 

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.