Belgium: Telecom UX/UI Expert (REF18)

Client :A leading telecom operator

The assignment is open for English speaking consultants. French and Dutch language and communication skills are a plus.
Candidates without EU work permit are invited to apply, and we would be able to prepare the work permit for admitted applicants.

Mission of the position:

The User Experience/User Interface Design (UX/UI) Expert is actively involved in the short- and medium-term strategy for UX/UI at Telenet, for both sales and service needs.

He/she designs consistent digital experiences and customer-centric interfaces on various platforms, so that those platforms would become customers' preferred channels.

Key Duties & Responsibilities:

1.Define the framework and guidelines in Telenet's Design System and create UX/UI designs according to the guidelines.

Create and optimize end-to-end digital experiences for a wide range of business topics: acquisition, migrations, self-services, entertainment, billing and payment ... on various platforms (mobile, desktop, tablet, Integrated Digital Television (IDTV), Internet of Things (IoT)).

2.Set up and manage a framework with wireframes, visual models, interfaces and prototypes to ensure the quality experience of the Telenet Group brands.

3.Understand customer needs through user research, user testing and analysis of results; translate/implement insights and business requirements into future-proof UX/UI initiatives.

4.Collaborate with (senior) business and technology stakeholders to improve the digital user experience. Support digital stakeholders to transform concepts and branding into a unified digital user experience. 

Act as an advocate for UX/UI and proclaim the value to the business across the company.

5.Drive internal/external stakeholders toward a streamlined UX/UI strategy and Way-of-Working (WoW).

6.Negotiate with existing vendors in the UX/UI domain to get the best possible price.

Monitor the anticipated annual budget in Telenet's UX/UI domain and take necessary actions to maximize efficiency.

Troubleshooting:

Understand customer needs and transform them into UX/UI experiences.

Explore and communicate design concepts through sketches, user flows and wireframes that serve as the basis for high-level prototype development (e.g., user interfaces for web applications).

Design pleasant, useful experiences.

Contribute to Telenet's Design System and keep it up-to-date.

Build with components, monitor and maintain required documentation for reuse for future digital design and development.

What is necessary to be successful in this position:

Minimum requirements necessary when starting in this position:

Bachelor or Master's degree with at least 5 years of experience NL/FR - ENG

An entrepreneurial mentality and a passion for customer focus Adaptability

Communication, collaboration and teamwork Problem solving skills

A user-oriented mentality

Attention to detail

Nice to have - skills that will be developed in the first few months of this position:

Agile and its tools

Experience in the telecom sector

Languages : Fluency in Dutch/French and English

Location : Belgium