Product Support Representative I

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Type Of Hire :

Education Desired :

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직무 책임
고객 문의를 처리하고 주소 변경, 주문 처리, 보증 또는 청구 및 지불과 같은 지원 문제를 해결합니다.
심층적 인 제품 지원을 제공하고 고객 문제를 조사하십시오.
장비 또는 소프트웨어 응용 프로그램의 문제를 해결하고 시정 조치를 권장합니다.
제품 품질 프로그램 및 제품 개발을 지원하기 위해 고객 정보 및 반복되는 기술 문제를 문서화합니다.

작업 요구 사항
이전 은행 업무 경험 선호
강력한 분석, 조직 및 시간 관리 기술
독립적으로 일할 수있는 능력
당신은 훌륭한 의사 소통 자이자 강력한 문제 해결사입니다.

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:

• Prior banking experience preferred
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass