RP&F - Fees-CO:Product Manager NPS

About the Role

The role will be responsible for developing and scaling the National Pension System (NPS) franchise across the Bank’s

customer and distribution channels. The incumbent will drive NPS business while ensuring adherence to regulatory,

operational and service-quality standards.

Key Responsibilities

· Own the end-to-end NPS product proposition across relevant customer segments.

· Drive achievement of the annual Number of Accounts (NOA), AUM & Fee target for NPS.

· Track target versus achievement across channels and customer segments through structured MIS and periodic

reviews.

· Identify and implement key process-streamlining initiatives that deliver measurable business, customer-experience,

operational-efficiency or revenue impact.

· Coordinate with Operations, Technology, Digital, Compliance and other stakeholders for end-to-end

implementation.

· Monitor project dependencies, risks, testing, approvals and implementation status.

· Own and ensure alignment of end-to-end Standard Operating Procedures across all NPS products and customer

journeys & periodically review and update SOPs

· Ensure that approved processes are consistently implemented across channels, systems and servicing teams.

· Maintain adequate documentation, process flows, control checkpoints and version history.

· Strengthen governance and customer experience by resolving inconsistencies and process gaps across NPS

journeys.

· Work closely with Branch Banking, PFMs, Relationship Managers, Wealth teams, Virtual Channels, Retail Assets, Digital Banking and Corporate Salary teams. · Conduct structured business reviews with stakeholders and establish corrective action plans for underperforming channels. · Design campaigns, contests and recognition programmes to improve sourcing, contribution mobilisation and seller activation. · Prepare sales enablers such as customer pitches, FAQs, product notes, training material and campaign communication. · Benchmark the proposition against competitors and recommend improvements in customer experience, servicing and distribution. · Coordinate the rollout of new features, regulatory changes, contribution options and customer journeys. · Ensure that all product communication is accurate, transparent, customer-friendly and compliant. · Partner with Digital, Technology, Operations and Customer Experience teams to simplify registration, contribution and servicing journeys. · Support onboarding journeys involving customer verification, KYC, nomination, pension-fund selection and contribution processing & improve turnaround time lines. · Work with Central Recordkeeping Agencies, Pension Fund Managers, internal operations teams and other NPS ecosystem partners. · Define service-level expectations and track turnaround times, ageing and customer escalations. · Ensure compliance with all applicable guidelines, circulars and regulations issued by the Pension Fund Regulatory and Development Authority. · Partner with Compliance, Legal, Risk, Audit, Operations and Information Security teams for product and process reviews. · Maintain updated SOPs covering onboarding, contribution management, reporting, disclosure, grievance redressal and other operational functions. · Support internal, statutory and regulatory audits and ensure timely closure of observations. · Track regulatory developments and assess their impact on products, processes, systems, customer communication and channel practices. • Drive business growth by developing and implementing effective sales and marketing strategies. • Conduct Regular cadence calls with branch banking/ channel teams to gain mind share and drive activation.

Qualifications

· Postgraduate from a recognized institute

· 10-15 years in a relevant role/ BFSI sector

Role Proficiencies:

· Leadership skills

· Interpersonal skills

· Analytical skills Sound knowledge of retail banking products and Process

· Ability to manage complex client situations

· Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment