Robot Operations Engineer

What You'll Do

• Conduct root cause analysis of complex field issues using logs, telemetry, and system-level diagnostics.
• Design and maintain monitoring infrastructure to detect anomalies and ensure fleet health at scale.
• Develop automation tools and scripts to streamline triage, updates, and reporting.
• Own configuration management across the fleet, including version control of firmware, parameters, and feature flags.
• Collaborate cross-functionally with engineering and operations teams to resolve recurring issues and improve product robustness.
• Define KPIs and build dashboards for operational visibility and performance tracking.
• Own new site standup from initial site surveys through the delivery of Agtonomy’s autonomous tractors and beginning of operations.
• Contribute to a better user experience, from our technology to our documentation and everything in between. 

What You'll Bring

• 3+ years of experience in robotics operations, system integration, systems engineering, or a similar field.
• Strong troubleshooting skills across hardware, firmware, and software layers.
• Proficiency in scripting (e.g., Python, Bash) and working with data/log analysis tools.
• Experience with Linux-based systems, containerization (e.g., Docker), and cloud platforms (e.g., AWS, GCP). 
• Experience with monitoring platforms (e.g., Grafana, Prometheus, or equivalent).
• Familiarity with configuration management systems and OTA update strategies.
• Excellent communication and coordination skills across technical and non-technical teams.
• A proven track record of enabling customers of autonomous technologies.
• Willingness to work on our customers’ schedules and at their locations, when necessary.

What Makes You a Strong Fit

• Experience leading incident management for safety-critical or mission-critical systems.
• Understanding of the edge cases that make autonomy difficult.
• Provent track record of going above and beyond to ensure customer success.
• Experience developing and growing a team dedicated to ongoing operational excellence of complex technologies.

• 100% covered medical, dental, and vision for the employee (cost plus partner, children, or family is additional)
• Commuter Benefits
• Flexible Spending Account (FSA)
• Life Insurance
• Short- and Long-Term Disability
• 401k Plan
• Stock Options
• Collaborative work environment working alongside passionate mission-driven folks!

• Phone Screen with People Operations (30 minutes)
• Video Interview with the Hiring Manager (45 minutes)
• Panel Interview (Video interviews scheduled with key stakeholders, each interview will be 30 to 45 minutes)
• Final Interviews (CEO, CFO, VP of Engineering, 30 minutes each)