RO:RL - Operation Loans Central Ops Processes - Retail- Activity Champion

Functional:

�        Working knowledge of Retail Assets Business, especially Mortgage, Wheels & Consumer Loans products & PSL reporting

�        Working knowledge of handling Customer Service.

�        Knowledge of all regulatory requirements - business related.

�        Data Analytics and Metrics performance management.

�        Analysing existing processes and recommending process changes to initiate cost savings, optimizing resources and enhance operational efficiency.

�        Drive and oversee projects which are critical to channel & process development & improvement.

�        MIS & dash boarding, with data analytics to cull insights, to drive decision making and identify new opportunities.

�        Automating / digitizing Operational processes/products under Retail Lending.

�        Manage various Operational activities to support business������ .

�        Managing & driving Operations Key Performance Indicators (KPI's).

�        Drive efficiency in productivity

Risk & Compliance:

�        Audit management � Internal & External

�        Identifying process risks and defining manual and system controls to mitigate the risks

�        Managing various Operation Risk Metrics derived time to time

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Admin & People Management:

�        Co-ordination with Technology team for various system developments and UAT.

�        Recognise the key performers and plan out their career progression.

�        Manpower & Infrastructure Planning.

�        Maintaining cordial business relationship across all business stake holders.

�        Training to loan centre / branch Staff on process and policies

�        Build capability and skill across staff.

�        Graduate / Post graduate in Management

�        4� 8� years of experience in a large consumer lending organization handling central / regional role in Operations

�        Strategy

�        Collaboration

�        Customer Sensitive

�        Compliance

�        Transparency