RL - Mortgages:Sales Manager - Prime Mortgages - Hybrid

About the Business Group:
The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India.
 

About the Role:
This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business. It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance. 
 

Details of the Role:
Department    Retail Lending    Grade    AM/DM/M
Sub-Department    Retail Lending- Prime Mortgages    Reporting (Business)    M/SM/AVP
Location    Pan India    Reporting (Matrix)    
 

Key Responsibilities:
Business Goals and Profitability
•    Meet assigned disbursement targets by sourcing home loan business through designated branches & DSA channels.
•    Ensure daily follow-up and engagement with branch staff & DSA channels to generate quality leads.
•    Create and convert the prospects for cross selling opportunities.
Sales and Channel Development
•    Support branch teams with product knowledge, sales pitches, and application processing.
•    Conduct regular visits and huddles with branch staff to improve lead conversion.
•    Visiting DSA partners frequently. 
Compliance and Risk Management
•    Ensure accurate documentation and eligibility checks as per process guidelines.
•    Adhere to internal and regulatory compliance requirements.
Customer Experience
•    Engage with customers referred by branches to ensure prompt service and resolution.
•    Facilitate smooth onboarding and address queries during the application process.
Digital Adoption and Innovation
•    Ensure use of Siddhi, MLP, Omega, and SFDC tools for lead tracking and conversion.
 

Qualifications:    
•    Graduation/post-graduation from a recognized institute
•    2+ sales experience (secured products preferred) with at least 0-2 years in HL and LAP
 

Role Proficiencies:
•    Strong sales orientation
•    Proficiency in managing complex client relationships, diverse stakeholders 
•    Capability to handle pressure and meet deadlines
•    Skill in managing large, geographically spread team; coaching and mentoring team members
•    Competence in managing within a dynamic, priority-setting environment
•    Strong risk and compliance mindset
•    Adept at communication and interpersonal skills