RL - Mortgages:Product Associates

Jobdescription:

Mortgages:Product Associates

PositionResponsibilities Job Description Role Purpose

Preparationof business opportunity plans and different activities related to the Mortgageproducts. Helping in coordinating between departments involved in the mortgagedepartment. Maintaining accurate and complete product-related information whiledeveloping functional requirements based on business needs. Training the teamon product knowledge as required and providing outstanding customer service toensure customer satisfaction.

RoleAccountability

Work with development,operations, and management teams to ensure development and delivery of productswithin allotted timeline and budget.

�        Assisting in development of new products and enhancement ofexisting products.

�        Preparing and organize project status and risk reporting tomanagement and customers.

�        Recording product defects and appropriate resolutions.

�        Developing mitigation plans to help resolve risks.

�        Developing functional requirements based on business needs.

�        Maintaining accurate and complete product related information.

�        Identifying process improvements to achieve goals related toproduct marketing and customer support.

�        Training the team on product knowledge as required.

�        Working with Managers and marketing teams to ensure that productsand services meet customers� current and future needs.

�        Identifying product marketing ideas and opportunities based onindustry trends, current market environment and competitive trends.

�        Providing outstanding customer service to ensure customersatisfaction.

�        Assisting in the development of product marketing strategies.

�        Providing support to customers on function and usage of product.

Measures of Success (Define the Outcomes expected of therole) Facilitating achievement of the sales targets of the business. Tomonitor end user perspective and delivering feasible solutions. Development ofnew products and enhancement of existing products. Identifying productmarketing ideas and opportunities based on industry trends, current marketenvironment and competitive trends