Client Payroll Senior Specialist

SuccessFactors

Responsibilities

• Accurately and timely process payrolls for assigned clients, ensuring all calculations are correct. Review personal work for accuracy and compliance
• Assist with the setup and integration of new payroll clients, ensuring a smooth transition and accurate implementation of payroll services
• Provide support in responding to and resolving tax notices, ensuring that all issues are addressed promptly and accurately
• Ensure accurate and timely processing of payroll updates including new hires, terminations and changes to payrates
• Ensure proper processing of payroll deductions for taxes, benefits, and otherdeductions
• Maintain client and employeedata
• Organize facts, analyze and interpret information according to clientcircumstances
• Provide on-going training and education to clients regarding the online service model andtechnologies

• Resolve complex payroll issues promptly while maintaining a high level of clientservice
• Supervise and mentor junior team members, providing training as needed to ensure the team’s growth and development
• Participate in strategic planning regarding payroll operations and suggest improvements to procedures and processes
• Provide timely and high-quality service to meet and exceed client expectations and perform research on projects as needed
• Research and resolve clientinquiries
• Review year-end and quarterly payroll tax reporting (941, W-2, W-2c,etc.)
• Develop and maintain expert knowledge in payroll regulations at the federal, state and local level
• Take initiative to understand and apply available resources and appropriate guidance andpolicies
• Participate in continuous learning activities and active research to improve and develop technical expertise; apply learned concepts
• Perform other duties asassigned

PeopleManagement/Relationships

• Take initiative to be a team player (proactively seek opportunities to helpothers)
• Treat everyone withrespect
• Develop loyalty and trust withteam
• Successfully adapt to different personalities and workingstyles
• Proactively and effectively communicate information regarding status issues to teammembers
• Hold self accountable for assigned work; seek continuous feedback to learn and develop in role; open to new ideas and suggestions

Required Skills

• Experience managing multiple payrolls, entities, or client accounts with overlapping deadlines
• Excellent organization skills and strong attention to detail
• Multitasker with the ability to prioritize work accordingly
• Excellent verbal and written communication skills with strong client service focus
• Strong analytical and interpersonal skills
• Ability to work autonomously under the pressure of tight deadlines and multiple priorities
• Excellent attention to detail with the ability to manage multiple projects

Education, Experience and Certifications

• Associate degree in accounting, business, human resources, or a related field, or an equivalent combination of education and relevant experience
• Three or more years of payroll-processing experience, including responsibility for full-cycle payroll
• Fundamental Payroll Certification or Certified Payroll Professional designation
• Must have valid driver's license

Essential Functions    

• Must be able to remain in a stationary position as needed
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Ability to communicate in a professional manner and exchange information with internal and external actors as needed
• Ability to lift/carry up to 20 pounds
• Ability to work outside of normal business hours and weekends as needed
• This job description is subject to change at any time and employee will be given additional responsibilities as assigned

Salary Range: