Risk Management Officer

ABOUT US
Heart of Texas Goodwill Industries, Inc. is a mission-driven nonprofit that operates a network of retail stores, donation centers, and community-based programs to fund job training, workforce development, and other charitable services. We are seeking a Risk Management Officer to protect our people, assets, and mission by leading loss prevention efforts and internal claims investigations across our retail and program operations.

JOB SUMMARY

The Risk Management Officer is responsible for identifying, mitigating, and investigating operational risks across the organization's retail stores, donation centers, warehouses, and program sites. This role focuses on loss prevention (theft, fraud, inventory shrinkage, safety incidents) and claims investigations (workers' compensation, general liability, property, and customer/employee incident claims).

KEY RESPONSIBILITIES

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Safety Program

• Review and approve safety and loss prevention policies, procedures, and training programs prior to organization-wide rollout.
• Serve as the escalation point for complex, high-severity, or sensitive investigations.
• Maintain senior-level relationships with law enforcement and regulatory agency leadership.
• Maintain safety and loss prevention policies in alignment with applicable accreditation standards, ensuring the organization remains audit- and inspection-ready at all times.

Loss Prevention

• Develop, implement, and continuously improve loss prevention programs across all retail and donation locations.
• Analyze shrinkage, theft, and inventory loss trends; recommend corrective action plans.
• Conduct site audits and safety/security assessments at stores, donation centers, and warehouses.
• Design and deliver loss prevention training for store managers, donation attendants, and frontline staff.
• Partner with store leadership to implement physical security measures (CCTV, access control, cash-handling protocols).
• Monitor and respond to internal theft, external theft (shoplifting), and organized retail crime trends.
• Maintain incident reporting systems and ensure timely, accurate documentation across all locations.

Claims Investigations

• Lead investigations into workers' compensation claims, slip-and-fall incidents, property damage, and general liability claims.
• Interview claimants, witnesses, and employees; gather and preserve evidence (photos, video, statements, documentation).
• Partner with HR and Legal on internal misconduct or fraud investigations related to claims.
• Determine claim validity and compile investigative findings and recommendations for internal stakeholders.
• Identify patterns of fraudulent or suspicious claims and implement preventive controls.
• Maintain accurate, confidential investigation case files in compliance with organizational policy and legal standards.
• Coordinate with third-party administrators (TPAs), insurance brokers, and legal counsel on active claims.

Program & Compliance Support

• Ensure loss prevention and investigation practices comply with applicable OSHA, state, and local safety regulations.
• Track and report key risk metrics (incident rates, shrinkage %, claim frequency/severity) to Executive Leadership as needed.
• Develop emergency response and incident escalation protocols for stores and program sites.
• Collaborate with Finance and Legal on cost-containment strategies related to claims trends.
• Support due diligence and risk assessments for new store openings, donation sites, or program expansions.

SUPERVISORY DUTIES

This position carries full supervisory authority over designated Safety/Loss Prevention staff, including responsibility for recruiting, hiring, onboarding, scheduling, performance evaluation, and corrective action. Additional supervisory duties include:

• Recommends merit increases and changes to employee job status, including promotions, reassignments, and separations.
• Conducts performance evaluations and performance improvement plans for direct reports.
• Observes training sessions and provides structured, constructive feedback to Safety/LP staff.
• Ensures all staff have completed applicable training checklists.

Qualifications

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• All individuals must pass a drug screen.
• A criminal background check is required.
• Must have a valid driver's license and pass a motor vehicle report.
• Must be willing to accept instructions and carry them out with minimal supervision. 
• Must be able to work and cooperate with others. 

EDUCATION AND/OR EXPERIENCE

Bachelor's degree in Risk Management, Criminal Justice, Business Administration, or related field (or equivalent experience).

Minimum Requirements

• 7+ years of experience in loss prevention, asset protection, or claims investigation, ideally in retail or nonprofit/multi-site environments.
• 3+ years in a leadership role managing loss prevention or investigations staff/programs.
• Experience with retail loss prevention systems (POS exception reporting, CCTV/EAS systems, inventory audits).
• Valid driver's license and ability to travel regularly to multiple sites.

Knowledge, Skills, and Abilities

• Strong investigative, interviewing, and report-writing skills.
• Working knowledge of workers' compensation and general liability claims processes (from an investigative, not underwriting/brokerage, standpoint).
• Excellent judgment, discretion, and ability to handle sensitive/confidential matters.

CORE COMPETENCIES

PHYSICAL DEMANDS

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically required to:

• Stand and walk for extended periods throughout the workday 
• Operate standard office and security equipment 
• Review and interpret security footage and visual inspection findings, requiring sufficient visual acuity including close vision and color distinction 
• Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds 
• Bend and twist frequently 
• Communicate verbally and listen effectively

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise levels in the work environment range from quiet to very noisy 
• Work is primarily performed in a professional office setting at Corporate Headquarters

What We Offer

• Competitive salary: $70,000
• Health, dental, and vision benefits
• Retirement plan with organizational match
• Paid time off and holidays