Ribbon Deno Operations Engineer, SIP/VoIP

Ribbon Deno Operations Engineer, SIP/VoIP

Job Title: Ribbon Deno Operations Engineer
Focus: SIP/VoIP, Telecom Operations, Production Support, Incident Management
Environment: High-Availability Telecom / Network Operations

Support Mission-Critical Voice Operations

We are seeking an experiencedRibbon Deno Operations Engineer with strong hands-on expertise supportingSIP/VoIP environments, Ribbon technologies, production incidents, routing, and telecommunications operations.

This is a highly technical operations role for someone who can quickly troubleshoot complex voice issues, distinguish betweenSIP signaling and media problems, analyze traces and packet captures, and take ownership of critical production incidents.

The ideal candidate is comfortable working in a fast-paced operational environment where uptime, rapid troubleshooting, communication, and disciplined incident management are critical.

Key Responsibilities

• Troubleshoot complexSIP/VoIP issues, including signaling versus media problems, SIP ladder analysis, call flows, and common failure scenarios

• Monitor and support client operations, includingalarms, traces, packet captures, routing checks, certificates, and TLS-related issues

• UtilizePSX operational knowledge to perform route and policy verification and translation checks

• Work withinRAMP to run and monitor automation, triage failures, and perform safe reruns when appropriate

• Own and manageServiceNow tickets, including queue management, prioritization, SLA adherence, documentation, and resolution

• Respond to and manageP1 and P2 production incidents

• Provide bridge leadership during critical incidents, including escalation management, communication cadence, action tracking, and coordination across technical teams

• Follow established runbooks and standard operating procedures for production support

• Maintain awareness of change management requirements and rollback procedures

• Analyze telemetry, logs, and metrics to identify trends, anomalies, and potential service-impacting issues

• UseSplunk to perform searches, review dashboards and alerts, and conduct basic field extraction

• Participate in problem management androot cause analysis, RCA

• Identify opportunities to improve operational performance through runbook enhancements, alert tuning, automation, and process improvements

Required Technical Experience

Successful candidates should have hands-on experience with several of the following:

• SIP / VoIP troubleshooting

• SIP signaling and media troubleshooting

• SIP ladder diagrams and call-flow analysis

• Packet captures and network traces

• Ribbon Deno

• PSX

• RAMP

• Routing and policy verification

• TLS and certificate troubleshooting

• Splunk

• ServiceNow

• Production operations and monitoring

• P1/P2 incident management

• Runbook-driven production support

• Logs, metrics, telemetry, and anomaly detection

• Root cause analysis and problem management

What We're Looking For

You are someone who can move beyond simply identifying an alarm or opening a ticket. You can investigate the underlying issue, interpret the available technical data, engage the appropriate teams, and maintain ownership until the incident is stabilized or resolved.

You should be comfortable working during high-priority incidents, communicating clearly with technical stakeholders, following established operational procedures, and making sound decisions in a production environment.

A strongcontinuous improvement mindset is also important. We are looking for someone who will identify recurring issues, improve runbooks, recommend alert tuning, and help strengthen the overall support environment.

Apply Today

If you have hands-on experience supportingRibbon, SIP/VoIP, PSX, Splunk, ServiceNow, and mission-critical telecom operations, we want to hear from you.

Apply today to bring your VoIP troubleshooting and production operations expertise to a technically challenging, high-impact environment.

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits