Revenue & Operations Project Manager (Law Firm Industry a must)

Career Developers Inc., a distinguished staffing and consulting firm, is proud to celebrate 30 years of service excellence. As a GSA Contract holder, we offer comprehensive staffing solutions for both commercial and government sectors nationwide. By selectively partnering with clients who share our values, we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence, thorough interview preparation, transparent communication, and exceptional feedback throughout the process.

We are committed to advancing your career and look forward to supporting your professional growth.

• Minimum 5 years of law firm, professional services, client administration, billing, revenue operations, or related operational experience.
• Strong hands-on knowledge of law firm client administration, including client and matter intake, billing, e-billing, collections, rates, pricing, conflicts, KYC, engagement letters, and Outside Counsel Guidelines.
• Bachelor's degree required.
• Experience serving as a trusted point of contact for partners, senior stakeholders, clients, accounting teams, and other cross-functional groups.
• Strong project management, analytical, organizational, and problem-solving skills with the ability to drive complex processes through completion.
• Experience reviewing billing arrangements, alternative fee arrangements, invoice issues, write-offs, accounts receivable, collections, and rate approvals.
• Ability to synthesize complex financial and operational information into concise, actionable updates for partners and stakeholders.
• Strong Excel and Outlook skills; experience with legal-industry platforms such as Aderant Expert and iManage is highly valuable.
• Excellent written and verbal communication skills with a proactive, collaborative, relationship-focused approach.
• High attention to detail, discretion, professionalism, and comfort handling confidential information.
• Ability to manage competing priorities and deadlines in a fast-paced, partner- and client-facing environment.

• Serve as the primary operational and revenue-management contact for assigned partners, practice groups, clients, client administration teams, and accounting stakeholders.
• Build trusted relationships with partners and clients while maintaining clear communication and proactively moving outstanding matters toward resolution.
• Manage the client and matter lifecycle, including new business intake, matter openings, billing arrangements, rates, pricing, engagement letters, KYC, conflicts, and Outside Counsel Guidelines.
• Coordinate across Client Accounting, Conflicts, legal counsel, KYC, billing, collections, pricing, and other internal teams to keep onboarding and administrative processes moving.
• Prepare clear summaries, reporting, and analysis covering client onboarding, billing activity, collections, and financial performance.
• Facilitate partner and client billing by preparing, reviewing, and editing invoices for accuracy, compliance, and alignment with client requirements.
• Partner with e-billing teams to coordinate electronic invoice submission, monitor invoice status, and resolve rejections, deductions, and billing discrepancies.
• Analyze invoice issues and coordinate charge reallocations, write-offs, corrections, and other adjustments necessary to support timely payment.
• Work with rate and pricing teams to coordinate timekeeper submissions, rate approvals, special billing arrangements, and alternative fee arrangements.
• Ensure rates, pricing structures, and billing practices remain consistent with client agreements and applicable Outside Counsel Guidelines.
• Monitor accounts receivable and aged invoices, coordinate collection strategies, and partner with stakeholders to accelerate payments and resolve outstanding balances.
• Track client collection commitments throughout the year and help drive targeted collection activity in support of financial objectives.
• Coordinate engagement-letter requests, client audit responses, supporting documentation, and communication among clients, partners, and internal teams.
• Track Outside Counsel Guidelines, communicate requirements to appropriate stakeholders, and help ensure ongoing compliance.
• Identify process gaps and implement improvements that increase efficiency, scalability, consistency, and client service.
• Develop and share client-operations best practices across the team and participate in strategic departmental initiatives.
• Protect confidential information and ensure work remains consistent with organizational policies and procedures.

• Bachelor's degree required.
• Minimum 5 years of relevant experience within a law firm, professional services organization, client administration function, billing organization, revenue operations team, or closely related environment.
• Demonstrated knowledge of legal-industry billing and client administration processes is strongly preferred.
• Experience with client intake, matter intake, billing, e-billing, collections, rates, pricing, conflicts, KYC, engagement letters, and Outside Counsel Guidelines is highly valuable.
• Proven ability to manage several projects and shifting priorities while consistently meeting deadlines.
• Strong analytical skills with the ability to identify issues, break down complex problems, and coordinate solutions across multiple stakeholders.
• Demonstrated success building credibility with partners, executives, clients, finance professionals, and operational teams.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to translate complex financial and administrative information into concise recommendations and actionable next steps.
• Strong proficiency with Microsoft Outlook and Excel.
• Experience with Aderant Expert and iManage is preferred.
• Advanced degree or relevant professional certification is preferred, not required.
• Proactive, organized, collaborative, approachable, and comfortable influencing stakeholders without direct authority.
• Ability to work independently while remaining highly effective in a cross-functional team environment.
• Flexibility to adjust working hours when necessary to support operating and business needs.