Revenue Cycle Management Supervisor

Position Summary:

The Hospice of Baton Rouge is seeking an experienced and results-drive Full-Time Revenue Cycle Management (RCM) Supervisor to lead and support our revenue cycle management team. This position will oversee daily billing and revenue-cycle operations across Hospice and Palliative Care service lines, coordinate staff and workflow, monitor accounts receivable and collections, resolve complex reimbursement issues, and drive continuous process improvement while ensuring accurate, timely, and efficient revenue-cycle operations.

Job Responsibilities:

Revenue Cycle Operations and Oversight

• Oversee daily revenue-cycle operations across Hospice and Palliative Care service lines, including inpatient services, to promote timely claim submission, effective follow-up, accurate reimbursement, and resolution of outstanding accounts.
• Perform hands-on revenue-cycle work as needed, particularly for complex claims, denials, payer disputes, account discrepancies, and escalated reimbursement issues.
• Establish and monitor departmental priorities for claims, accounts receivable, collections, denials, and unresolved billing matters.
• Review aging accounts, claim rejections, denials, underpayments, and collection trends to identify barriers to reimbursement and ensure appropriate action.
• Coordinate resolution of complex eligibility, authorization, documentation, payer, and reimbursement issues with relevant departments and external partners.
• Ensure established workflows support accurate billing and timely follow-up across all applicable service lines.

Staff Supervision and Department Coordination

• Provide formal day-to-day supervision of assigned billing and revenue-cycle staff, including work coordination, priority setting, guidance, and monitoring of task completion.
• Clarify roles, responsibilities, and performance expectations to promote accountability and reduce duplicated or missed work.
• Monitor workload distribution and staffing needs and adjust assignments or priorities to address departmental demands.
• Train and coach team members on billing procedures, payer requirements, systems, documentation standards, and effective follow-up practices.
• Provide feedback regarding employee performance, identify training needs, and address routine workflow or performance concerns in accordance with THBR policies.
• Escalate significant employee relations matters, formal corrective-action recommendations, staffing concerns, and decisions requiring additional authority to the Controller and/or Human Resources, as appropriate.
• Support cross-training and continuity planning to maintain essential billing and revenue-cycle functions.

Reporting, Metrics, and Performance Improvement

• Develop, maintain, and review operational reports and performance indicators related to claims, A/R aging, denials, collections, payment delays, and unresolved billing issues.
• Establish appropriate tracking and follow-up processes to promote timely resolution and accountability.
• Analyze trends and recurring problems, determine contributing factors, and implement or recommend corrective actions within delegated authority.
• Prepare and present regular revenue-cycle updates to the Controller, highlighting performance trends, significant risks, staffing or workflow concerns, and recommended improvements.
• Coordinate A/R and revenue-cycle review meetings, ensuring action items are documented, assigned, and followed through to resolution.
• Evaluate billing processes and recommend system, workflow, or training changes to improve efficiency, accuracy, and reimbursement outcomes.

Compliance, Documentation, and Internal Controls

• Promote compliance with applicable payer requirements, regulatory standards, organizational policies, and established financial controls.
• Monitor the completeness and accuracy of billing documentation and supporting records.
• Coordinate departmental preparation for audits, payer reviews, and documentation requests.
• Ensure consistent use of approved billing procedures and escalate potential compliance issues or material financial concerns promptly.
• Protect confidential patient, financial, personnel, and organizational information.
• Support the development and maintenance of departmental procedures, training materials, and workflow documentation.

Collaboration and Financial Coordination

• Partner with the Controller on revenue-cycle performance, operational priorities, staffing needs, and recommended process improvements.
• Coordinate with Clinical, Care Management, Admissions, Finance, and other departments to address documentation gaps, claim delays, and reimbursement barriers.
• Communicate significant revenue-cycle risks, unresolved payer disputes, and operational concerns to the Controller.
• Implement approved operational changes and maintain clear communication with affected staff and departments.
• Exercise delegated operational authority while referring material financial decisions, policy exceptions, and matters outside established authority to the Controller.

Qualifications

Education:

• High school diploma or equivalent required.

• Associate degree or bachelor’s degree in healthcare administration, business administration, accounting, finance, or a related field preferred.

Certifications:

• Professional certification in healthcare revenue cycle management, medical billing, or medical reimbursement (e.g., CRCR, CPB, or equivalent) preferred.

Work Experience:

• Minimum of four (4) years of progressive experience in healthcare billing, revenue cycle management, or a related field.
• Previous hospice billing experience required.
• Demonstrated experience with claims processing, accounts receivable, collections, denials management, payer follow-up, and reimbursement analysis.
• Experience coordinating departmental workflows, monitoring performance, and resolving complex billing issues.
• Previous supervisory, team-lead, or comparable work-coordination experience preferred.

Knowledge, Skills, and Abilities:

• Strong knowledge of healthcare revenue-cycle operations, including claims submission, accounts receivable, collections, denial management, payment posting, and reimbursement follow-up.

• Knowledge of hospice billing requirements and applicable Medicare, Medicaid, commercial insurance, and other payer regulations and requirements.

• Ability to analyze A/R aging, denial trends, reimbursement data, and operational reports to identify issues and recommend corrective actions.

• Strong analytical, organizational, problem-solving, and decision-making skills, with the ability to prioritize workloads and manage competing deadlines.

• Proficiency in computerized billing systems, electronic medical records, reporting tools, and standard office applications.

• Ability to supervise, coach, and support staff while promoting accountability, effective communication, and consistent workflow execution.

• Ability to resolve complex billing and reimbursement issues, coordinate with other departments, and recognize when matters require escalation to the Controller or other leadership.

• Ability to balance hands-on revenue-cycle responsibilities with staff oversight, process improvement, regulatory compliance, and protection of confidential information.

Work Environment:

• Primarily office-based work involving extended computer use, telephone communication, staff supervision, and interaction with external partners.
• Standard business hours are 8:00 a.m.–4:30 p.m. Central Time.Additional hours may occasionally be necessary during month-end closing, audits, or other periods of increased workload to meet departmental deadlines and operational needs.

Drug-Free Workplace

The Hospice of Baton Rouge is committed to maintaining a safe, healthy, and drug-free workplace. As a condition of employment, all final candidates must successfully complete a pre-employment drug screening in accordance with organizational policy.

Because of the safety-sensitive nature of the care we provide, applicants who test positive for marijuana,including medical marijuana prescribed under state law, are not eligible for employment.