Return Room Clerk

Scope:

The Return Room Clerk plays a vital role in the shipping department by handling returned orders and supporting overall shipping operations. This position is responsible for receiving, scanning, and processing returned products, ensuring accuracy and timely entry into the system. Additionally, the Return Room Clerk assists with general shipping tasks.

Principle Accountabilities:

• Receive and process returned orders accurately and in a timely manner.
• Verify return documentation and inspect returned products for quality and condition.
• Scan return items into the return tracking system and properly document all returns.
• Determine appropriate disposition of returns (restock, damage, etc.)
• Restock usable items using FIFO (first In First Out) as applicable.
• Always maintain return room organization and cleanliness.
• Support shipping team with general warehouse tasks.
• Operate motorized pallet jack and forklift when required (must be certified and authorized)
• Maintain a clean, safe, and organized work area
• Know location and use of all emergency STOP and START/STOP buttons.
• Wear gloves and use proper PPE when handling products.
• Support without hesitation General Plant Safety, Food Safety, Food Defense Initiatives, and Good Manufacturing Practices (GMPs).
• Always follow all company GMP and safety procedures.
• Perform any additional tasks or special requests assigned by the Shipping Supervisor.

Behavioral Competencies:

• Builds Trust -Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Initiates Action – Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Adaptability– Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
• Build Partnerships – Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goal.
• Strategic Decision Making– Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or visions; commits to a course of action to accomplish a long-range goal or vision after developing

• Contributes to Team Success – Actively participates as a member of a team to move the team toward the completion of goals.

PHYSICAL DEMANDS

Work requires some physical strain such as long periods of standing, bending, climbing and lifting overhead.

WORK ENVIRONMENT

Working around power equipment, slippery floors and dusty areas.  Very hot conditions in some areas during summer season.  Protective clothing such as uniforms, gloves, safety glasses and slip resistant shoes are required.

Qualifications

• High School Diploma or equivalent
• Prior experience operating powered industrial equipment