Retail Sales Lead

Job Summary

Job Description

Sales Results & Experience-Oriented

Sales Excellence & Customer Experience

·         Serve as a passionate ambassador for Comcast products and services by delivering compelling demonstrations and consultative selling experiences.

·         Take a proactive, customer-first approach in every interaction by listening attentively and tailoring solutions.

·         Drive sales performance by consistently achieving experience-related behaviors and meeting or exceeding revenue and customer satisfaction goals.

·         Help customers make informed decisions and feel confident in their purchases.

Product Expertise & Service

·         Provide knowledgeable product support to ensure customers understand and use Comcast solutions effectively.

·         Stay current on new products, promotions, and service enhancements.

·         Proactively retain customers by resolving concerns and identifying opportunities to increase product value.

·         Execute a variety of interactions including processing payments, exchanges, equipment transactions, and service fulfillment.

Team Support & Ambassadorship

Professionalism & Team Collaboration

·         Demonstrate integrity, professionalism, and a positive demeanor in all customer and team interactions.

·         Collaborate with peers to share best practices, support team goals, and contribute to a positive store culture.

·         Exhibit adaptability and resilience in a fast-paced retail environment.

Mentorship & Support

·         Provide frequent peer mentorship to new employees to help establish skills, confidence, and service excellence.

·         Act as a resource on the floor for product knowledge and system/tool questions.

Training & Compliance

·         Maintain expert-level knowledge of Comcast’s full product suite and competitive positioning.

·         consistently execute training requirements and actively engage in team huddles and NPS routines.

·         Serve as the store subject-matter expert for all new go-to-market strategies.

Competencies

·         • System Proficiency

·         • CX Education

·         • Time Management

·         • Peer Mentor

·         • Communication

·         • Adaptability

·         • Listening

·         • CX Engagement

·         • Mobile Expert

Disclaimer

This description outlines the general nature and level of work expected and is not a comprehensive list of all duties or qualifications.

Skills

Compensation

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit thecompensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience