Retail Operations Specialist #26-26995

Duration: 8-month contract

Job Description

Provides advice, guidance, and support for various assigned aspects of Regional / Geographic operations. Supports the development, implementation, and evaluation of operational programs and projects. Works closely with regional, store, and/or team leadership to communicate program/project objectives, profitability expectations, priorities, performance standards, and other parameters. Engages with Team Members as required to ensure proper support in terms of communication and training. Engages with marketing, merchandising, accounting, and other stakeholders to ensure effective integration and alignment.

Responsibilities:

• Provides advice and support for assigned programs and/or processes within specific store(s) or region(s).
• Builds and maintains positive, cooperative working relationships with store and regional leaders and teams.
• Works with store/team leadership to understand communication, training, and related needs and expectations.
• Educates and trains Team Members, buyers, Team Leaders, and other stakeholders on program/project objectives, standards, and requirements.
• Evaluates and provides feedback to teams regarding plan execution including sales, margins, labor, merchandising, training, sanitation, marketing, and promotions.
• As required, monitors and maintains quality standards; supports store/team efforts to ensure that equipment is in good working order and calibrated to standards.
• Makes sure stores follow through and use national and regional resources; ensures widespread understanding and application of established best practices.
• Executes all education and training information in a dynamic and persuasive manner utilizing solid interpersonal skills and on-the-job training for successful transfer of knowledge.
• Ensures maximum learning through repeatable, predictable systems and processes.
• Provides support to new store design, development, and opening.

Skills:

• Demonstrates basic knowledge of specialty area(s), such as coffee, tea, produce, bakery, etc.
• Demonstrates working knowledge of technical skills associated with assigned specialty area(s).
• Demonstrates basic knowledge of merchandising concepts and practices.
• Computer skills in Word, Excel, PowerPoint, email management, and other office systems.
• Ability to build positive working relationships and establish credibility and rapport.
• Ability to communicate clearly and concisely.
• Ability to develop and effectively deliver compelling education and training.
• Articulate communicator, able to easily lead large and small groups to consensus and understanding.
• A trustworthy partner working closely with appropriate leaders and teams.
• Solicits and incorporates ideas from multiple sources into ongoing activity.
• Collaborates with others to achieve objectives and insure information flow.

Top 3 Must-Have Hard Skills

• The ideal candidate has 2 to 3+ years of experience in retail, grocery, convenience, or Client, with an understanding of merchandising concepts such as planograms, store resets, and third-party vendor relationships.
• Strong proficiency in Excel is a key requirement, along with standard Microsoft Office applications (Word, PowerPoint, email). Degrees and certifications are not required.
• Grocery or convenience store backgrounds were identified as the most relevant, given the nature of the work.

Nice to Have Skills

• Applies basic research, information gathering, and analytical skills to:
• Select appropriate alternatives from defined options,
• Collect required documentation and verify conformance with standards,
• Assess accuracy of detailed information.
• Handles detailed, structured problems; identifies roadblocks to task completion.
• Uses existing procedures to resolve standard problems.
• Understands company, segment, and product strategies.
• Able to identify alignment/misalignment of team project goals with larger organizational strategy, goals, and objectives.
• Understands the product mix, supply base, and retail operations.

Education & Experience:

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

IND01

#LI-AS140