Retail Loan Operations Intern

*Position would work out of the Mandan branch location*

Are you a detail-oriented student looking to gain meaningful professional experience in banking? Join our Mandan team as a Retail Loan Operations Intern and learn how loan documentation and customer records are managed behind the scenes.

In this role, you’ll work closely with Retail Loan Processing staff on an important documentation project. You’ll research loan files, identify missing information, update records, and help obtain required insurance and title documents. It’s an excellent opportunity to strengthen your organization, communication, and problem-solving skills while gaining firsthand exposure to banking and loan operations.

Key Responsibilities

• Review electronic loan records and documentation tracking systems.
• Research loan files to determine whether required insurance and title documents are on file.
• Accurately update information in the loan tracking system.
• Prepare and send customer correspondence requesting missing documents.
• Maintain organized records of customer outreach and document collection activities.
• Track project progress and provide status updates.
• Handle confidential customer and loan information professionally.

Qualifications:

• Education or coursework in Business, Finance, Accounting, or a related field is preferred.
• Strong attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Comfortable working with Microsoft Office applications.
• Ability to research information and maintain accurate records.
• Ability to manage multiple tasks and meet deadlines.
• Professional judgment when handling confidential information.
• Interest in banking, loan operations, or gaining professional office experience.

What You’ll Gain

• Exposure to banking and retail loan operations.
• Experience reviewing business records and loan documentation.
• Professional communication and customer service experience.
• Opportunities to build research, organization, and project-tracking skills.
• Hands-on experience contributing to a focused business project at our Mandan branch.