Retail Lead

POSITION: Retail Lead / Seasonal Part-Time

Summary

The Lee Canyon Retail Lead ensures every guest receives an exceptional shopping experience while taking active ownership of daily floor operations, register management, and store security. Acting as a senior floor leader with keyholder responsibilities, this role opens and closes the shop, manages cash drawer counts, and supervises front-line team members during assigned shifts. Beyond delivering expert guest service and gear recommendations, the Lead drives shift performance, maintains peak visual standards, and supports inventory accuracy.

Key Responsibilities

• Store Operations & Keyholder Duties: Responsible for opening and closing store locations, securing building access, arming/disarming security systems, and performing daily POS drawer opens, reconciliations, and safe drops.
• Shift Leadership & Support: Guide daily floor activities during assigned shifts, assign associate tasks, ensure break compliance, and support onboarding and ongoing peer training for retail staff.
• Inventory & Stocking: Manage sales floor stock levels, track product movement, and ensure high-demand gear and apparel are promptly restocked.
• Merchandising & Presentation: Maintain peak visual merchandising standards, keep store layouts engaging, and ensure clean, orderly sales floors and fitting rooms.
• Guest Experience: Deliver top-tier customer service, offer expert product knowledge, and resolve guest inquiries or minor escalations with a welcoming attitude.

Qualifications

Qualifications

• Prior retail, customer service, or cash-handling experience required; previous senior associate or keyholder experience preferred.
• Demonstrated reliability, integrity, and trust to handle keys, alarm codes, and store cash.
• Outgoing personality with strong communication, problem-solving, and team support skills.
• Basic math and computer skills for operating POS systems and reconciling register drawers.
• Ability to work a flexible resort schedule, including early morning opening shifts, evening closing shifts, weekends, and peak holidays.

Working Environment/ Physical Demands:

• Stand and move on the retail floor for extended periods (up to 8 hours).
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Ability to push, pull and lift more than 50 pounds.
• Cleaning/maintaining store and department areas such as windows, picking up trash, shoveling snow, etc.

NOTE: This job description is designed to indicate the general nature and level of work. It is not intended to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. This job description may include new