Restaurant Supervisor - Players' Pub

RESPONSIBILITIES

The Restaurant Supervisor is someone who is passionate about food and beverage, as well as customer service. They are a problem-solver with a strong work ethic and prominent leadership skills. The Restaurant Supervisor understands that customer satisfaction always takes priority, but efficient restaurant operations make it possible; they are an experienced leader with a goal to move up in the management field.Under the supervision of the Restaurant General Manager & Assistant Restaurant Manager, assumes total responsibility of the restaurant in their absence.

• Ability to organize, communicate, and lead the team through a successful shift.
• Ensure each employee follows established side work guidelines to exact specifications.

• Maintain and contribute to a positive work environment. 
• Properly follow all processes that are in place as well as all rules and regulations in employee handbook.
• Properly rotate all food and drink products in stock.
• Clean and maintain equipment properly.
• Maintain and strictly abide by state sanitation / health regulations and resort requirements.
• Ensure that all guest special requests are met.
• Contribute to the growth and success of the team.
• Communicate effectively between front of house and back of house.
• Follow and support service commitment and core values.
• Assist staff in food and beverage knowledge. 

• All other duties as assigned.

 QUALIFICATIONS

• Associates degree, or equivalent life experience in a supervisory role, preferred.

• Minimum 18 years of age to serve alcohol.

• Food service experience required; previous management experience preferred.
• Must possess a knowledge of wine, beer, and spirits.
• Point of Sales system (InfoGenesis or other) experience preferred.
• Ability to compute basic mathematical calculations.
• Ability to communicate in English with guests, coworkers, and management to their understanding.

• Ability to perform job functions with attention to detail, speed, and accuracy. 
• Ability to prioritize, organize, delegate work, and follow through with assigned tasks. 
• Ability to be a clear thinker, remains calm, and resolves problems using good judgment. 
• Ability to handle multiple tasks at one time while maintaining a high level of professionalism. 
• Ability to keep a clean, neat, and organized work environment. 
• Ability to motivate staff and maintain a cohesive team. 
• Ability to direct performance of staff and follow up with corrections where needed. 
• Ability to use all senses to ensure quality standards are met. 
• Ability to work in a fast paced, sometimes intense work environment. 

 ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to lift minimum weight of 40 lbs. across short-medium distances.
• Must be able to stand for the entirety of shift.
• Must be able to work on site due to daily needs of the job requirements. 
• Ability to reach, bend, lift, and carry trays / ovals.