RESTAURANT SUPERVISOR

SCOPE OF POSITION:

The Restaurant Supervisor is responsible for serving guests quality food and beverage following the company’s standard recipes. Supervisors prepare and cook meats, soups, and sauces and supervise all other aspects of the food and beverage operation. The Restaurant Supervisor is responsible for the training of kitchen staff and overseeing their daily performance. Employee must maintain excellent attendance and be available to work events as scheduled per business needs.

DUTIESAND RESPONSIBILITIES:

Thefollowingaremajordutiesandarenotintendedtobeall-inclusiveorrestrictive.

• Works withExecutiveCheftocoordinateand supervisetheworkofculinary stafftomaintaincompanypresentation standards.
• Displaysknowledgeofculinarypreparationskillsandteachesothersproperpreparationandfoodpresentation.
• Assistsinthecontroloffoodandlaborcosts.
• Conductsregularinspections ofalllocations toassurecleanliness andmaintenancemeetcompanystandards.
• Assistswithmonthlyinventory.
• Responsiblefor providing high-quality, fresh food products inatimelymannerfordeliverytoguests.
• Aboveoverageskill-setregardingpreparation,service,anddeliveryofproduct.
• Assistwiththereportingofanymaintenancerequiredforkitchenequipment.
• MaintainsCNEsanitation,health,andsafetystandardsinworkareas.
• Responsibleforobservingthepreparationoffoodstoensurepropercooking.
• Responsibleforportioning, arranging,andgarnishingfoodplatesfordeliverytoguests.
• Must showdemonstratedabilitytomeetthecompanystandardforexcellentattendance.
• Performsotherdutiesasassigned.

PHYSICAL & ENVIRONMENTAL DEMANDS:

Operates a broad range of kitchen equipment, including stoves, broilers, deep fryers, and other food preparation equipment, and uses hand tools, knives, and other related small wares. Accurately reads food ticket orders. Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to multitask, follow-up, and complete tasks in a timely manner with minimum supervision. Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment. Ability to clearly communicate, read and write in English. Ability to apply common sense understanding to carry out instructions in written or verbal form. Ability to work well in a team-oriented, fast-paced, event-driven environment. Ability to add and subtract two-digit numbers and to multiply and divide with 5’s, 10’s, and 100’s. Ability to understand the basic use of weight and volume measurements. Must be a self-starter with the ability to multitask, follow up, and complete tasks in a timely manner with minimum supervision. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members. The Restaurant Supervisor may be exposed to the risks associated in attempting to resolve contentious issues with difficult guests and staff members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The workplace is smoke-filled and also under constant surveillance both inside and outside the facility.

ACKNOWLEDGMENTS:

I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.

Qualifications

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent, including Home School Certificate.
• Two (2) years related experience working in a supervisor capacity and/or as a trainer preferred.
• Must acquire and maintain a valid Food Handler’s Card and gaming license.

Experience in basic food handling, sanitation, and customer service is preferred. Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess a thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory. Ability to handle cash accurately and responsibly. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.