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Restaurant Captain
OnTheFly Hospitality
🇺🇸 United States
On-site
Staff / Principal
31 months ago
$8 / hour
31 months ago
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Responsibilities:
70% Guest Experience and Operational Management
- Ensure a superior guest experience by greeting guests warmly, managing wait lists efficiently, and overseeing the delivery of food and beverage items in a timely and accurate manner.
- Maintain a safe, clean, and inviting environment throughout the dining area, ensuring all operational aspects run smoothly and adhere to high standards.
- Manage and optimize seating arrangements and ensure that service standards, from table setting to farewells, consistently exceed expectations.
- Act as a vital communication bridge between the kitchen and guests, ensuring that the culinary journey is conveyed authentically and passionately.
15% Team Leadership and Development
- Lead, inspire, and manage the front-of-house team, ensuring a collaborative and supportive working environment.
- Facilitate continuous learning and development opportunities for the team, ensuring they are well-versed in menu items, service standards, and guest engagement practices.
- Address any team-related challenges promptly and ensure a harmonious working environment.
- Act as trainer when needed to guide new team members in proper front-of-house service.Â
- Possess and maintain in-depth knowledge of menu items, preparation methods, and ingredient profiles.
- Engage with guests to share menu insights, offer recommendations, and enhance their dining experience, while also identifying opportunities to increase sales where appropriate.
- Ensure the team is proficient in menu knowledge and capable of confidently and accurately communicating with guests about our offerings.
5% Administrative and Compliance Duties
- Ensure compliance with all relevant regulations, policies, and procedures related to health, safety, and licensing.
- Manage administrative tasks as required, including but not limited to, reporting, scheduling, and providing feedback on operational efficiencies and challenges.
- Thorough knowledge of Point Of Sales functionality to assist and support any operational challenges that may arise.Â
- Previous experience in a supervisory or managerial role within the restaurant industry.
- Exceptional guest-focused mindset and excellent communication skills.
- Proficient in managing operational aspects of the dining room, ensuring a smooth and efficient service.
- In-depth knowledge of food and beverage offerings, with a particular emphasis on breakfast items.
- Ability to lead, inspire, and manage a team, fostering a positive and collaborative environment.
- Flexibility to work various shifts, including weekends and holidays, and adaptability to manage through peak and off-peak dining periods.
- Commitment to adhering to all relevant health and safety regulations and organizational policies.
Restaurant Captain · OnTheFly Hospitality