Resource Planner I

Qualifications

What we’re looking for:

• General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) 
• General experience in SalesForce/ServiceMax or equivalent
• Outstanding interpersonal and written communication skills 
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software 
• Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams 

AND

• High School Diploma or Equivalent 
• 1-3 years’ call center and/or customer service experience  

OR

• Associates degree or higher and/or Trade School diploma  
• 1+ years’ call center and/or customer service experience 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours

Our commitment to you:

• A great team environment
• Ability to work remotely
• Supportive leadership