Resort Switchboard Operator (FT)

Job Summary

The role of the Resort Operator is to direct incoming phone calls utilizing the multi-line phone system as well as provide information to on-sight/incoming guests and offer administrative support to the department.

Job Duties and Responsibilities

• Answer high volume of inbound calls and maintain a response rate swiftly in accordance with agreed standards via a multi-line phone system.
• Process outgoing resort mail, shipping and coordinating postage billing via USPS, UPS and FedEx Services.
• Assist with data entry and various resort projects.
• Prepare and maintain records by entering information from received calls, where necessary.
• Dispatch Security, Guest Services, and Facilities to handle guest needs.
• Assist Reservation Sales Manager when needed.
• Other duties as assigned.

Job Specifications

Competencies:

• Previous experience with SMS a plus.
• Proficient in Microsoft Excel, Word, Outlook.
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Ability to speak clearly in a well-modulated and pleasant voice.
• Able to analyze, interpret, and present data in various formats.
• Able to work with computers, faxes, copiers, scanners, and various other technologies in office and on resort.
• Maintain office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High School diploma or equivalent required.

Physical & Other Requirements:

• Ability to lift up to 25lbs.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
• Ability to work at a computer station for majority of workday.
• Evenings, weekends, and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Non-smoking candidates preferred.