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J

Resort Representative - Lanzarote

Jet2
Location not stated
1 day ago
€27,903 / year
1 day ago
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What you will be doing...

As a valued member of ourJet2holidays Lanzarote Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
 



What do we offer you?

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:
  • Excellent Salary
  • Fully paid training and IT equipment provided
  • Monthly 1-to-1 meetings with your Resort Team Leader
  • Career growth acrossJet2.com & Jet2holidays
  • 23 days holiday entitlement per year
  • 2days off per week
  • Monthly rosters shared in advance
  • Exclusive discounts onJet2.com flights andJet2holidays hotels
  • Recommend a Friend bonus scheme

This position is offered as a temporary substitute contract (contrato de sustitución) to cover the absence of a colleague. The contract’s end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced.

La presente posición se ofrece mediante un contrato de trabajo de duración determinada bajo la modalidad de contrato de sustitución, destinado a cubrir la ausencia de una persona trabajadora de la empresa.La fecha de finalización del contrato no puede concretarse en este momento, ya que dependerá del efectivo retorno de la persona sustituida.



What will I do?

As aResort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliverVIP industry leading customer service. You’ll be at the heart ofcreating memories for our customers.
  • Create Memories
Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.
 
  • Take Responsibility
Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
 
  • Be Present
RepresentJet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.
 
  • Work as One Team
On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey


What do I need?
  • Right to Work Documents
As we employ on local contracts, you will already hold full right to work documents forSpain.
 
  • Travel & Accommodation
You will already be a driver with access to yourown motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already beliving in Lanzarote with yourown accommodation.
 
  • Flexibility
We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.
 
  • Skills & Experience
Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to usedigital systems (on a tablet device)


What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in-person interview with ourJet2holidays Lanzarote Destination Management team.

 Want to know more about the role? Click the link below!

Jet2holidays Resort Representative (also known as Resort Customer Helper) - Video

To meet some of our amazing team and for a peek into life atJet2holidays, follow our Facebook Page:

Jet2Careers Overseas

Ready for Take off? Join theUK’s Number One Tour Operator!
 
  • Salary: €27,903 annual gross
  • Country: SPAIN
  • Careers With Us: Holidays Operations
  • Careers Dept: Overseas roles in Destination
  • Careers Team: In Resort

Resort Representative - Lanzarote · Jet2

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