Residential Clinical Intake Coordinator

At Meta House, your work has purpose. Every role whether clinical, administrative, or leadership contributes to helping women and families rebuild their lives and achieve lasting recovery. Here, you’re not just filling a position; you’re advancing a mission that changes futures. We foster a collaborative, values-driven culture where professionals are supported, challenged, and empowered to grow. If you’re looking for meaningful work, a team that cares deeply, and the opportunity to make a measurable impact in your community, Meta House is where your career and your purpose align.

Position Summary:

Support all activities related to client admission and retention, including creating a welcoming intake process for women and children, completing all required admission paperwork, collaborating with a multidisciplinary team, and facilitating treatment groups.

Essential Functions:

• Welcome all new residential admissions and their children; orient clients to Meta House services, provide tour/introductions, and ensure clients feel welcomed.
• Complete all required admission paperwork, including intake forms, biopsychosocial assessment and diagnosis of substance use disorders based on DSM criteria, and ASAM level of care placement.
• Plan, develop, and facilitate groups.
• When needed, provide supportive care to individual clients in collaboration with their primary therapist.
• Work as part of a multidisciplinary team. Communicate and collaborate with colleagues via phone, email, and in-person.
• Perform all required record keeping and paperwork, accurately and timely.
• Attend required meetings and clinical supervision.
• Adhere to ethical guidelines and state certification standards

Secondary Functions:

• With supervisor, ensure coverage of all services as assigned and coverage for colleagues' PTO time.
• Participate in agency or community-based committees or meetings as assigned
• Assist with other duties to support general program operations and occasional special programs
• Other duties as may be periodically or permanently assigned

Qualifications

Required Education: 

• High School Diploma or equivalent
• Bachelor's degree or master's degree in social work, counseling, or another related field

Experience Requirements:

• Experience working with individuals with substance use disorder
• Experience in a residential setting preferred

Licensure/Credentials:

• Substance Abuse Counseling or higher
• LPC-IT or APSW eligible status preferred

Knowledge, Skills, & Abilities:

• Emotional intelligence and resilience when handling crises and long-term exposure to traumatic storiesand experiences.
• Effective written and verbal communication skills
• Strong organizational, time management, and planning skills.
• Ability to collaborate and communicate with both internal team members and externalagencies/partners.
• Able to work with a diverse client population and understand and respect family dynamics from manycultural viewpoints.
• Independence, flexibility, and a mature approach to problem solving.
• Computer skills including proficiency in Epic Connect, Microsoft Office Suite, and other applications
• Knowledge of substance use disorders and co-occurring treatment issues

Physical Requirements & Work Environment Must be able to:

• All Meta House staff are required to provide proof of vaccination for MMR, Varicella, and annual flu shot
• Adherence to a non-smoking work environment.
• Tolerate occasional hot or cold days.
• Alternate sitting or standing for extended periods of time at will.
• Lift up to 25 pounds on a regular basis and 40 pounds on occasion.
• Ascend and descend stairs using feet and legs.
• Bend, stoop, twist, squat, and kneel to perform essential functions.
• Reach overhead, and at or below shoulder level.
• Read and enter text or data into a computer or other system.
• Seize, hold, grasp, turn, or otherwise work with hands.
• Touch, pick, punch or otherwise work with fingers.
• Hear, understand, and distinguish speech and/or other sounds in order to communicate with clientsand/or colleagues.
• Express or exchange ideas by means of spoken word to impart oral information to clients or the publicand convey detailed spoken instructions to others accurately, loudly, or quickly.
• See clearly at approximately 20 inches or less including use of computers or tablet.
• Visually identify clients and others for reasons including, but not limited to security, presence in thebuilding.
• Valid Wisconsin driver’s license preferred.
• Employees who, as part of their regular duties, transport Meta House clients to and from meetings orappointments in their personal vehicle must carry and maintain proof of current Wisconsin automobileliability insurance coverage at or above the minimum state requirements.
• Employees must present proof of auto insurance (insurance card or electronic equivalent) upon requestby Meta House.• Access to personal vehicle for work purposes preferred.

This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty required of positions given this classification. It is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and Meta House. Meta House retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.