Resident Service Engineer

You will be working as Resident Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

Delivering quality customer service to satisfy customers.

In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB

You will be working as Resident Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Mumbai India

Work model: on site #LI-onsite

You will be mainly accountable for:

Contributing to customer satisfaction by executing service work according to customer order and expectation

Clear understanding of sense of urgency and care in the direct area of responsibility

Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform

Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities

Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools

Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future

Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality