Resident Monitor (9122)

Casual Resident Monitor

The Salvation Army – Red Shield Shelter

Location:

The Salvation Army Red Shield Shelter – Aiken, SC

Hours:

• Regular Schedule: Friday, Saturday, and Sunday, 12:00 AM – 8:00 AM
• Additional Shift: Every other Saturday, 7:00 PM – 7:30 AM
• Holiday Availability: As a 24-hour emergency shelter, our facility operates year-round, including holidays. Employees may be required to work holidays based on operational needs.

About This Opportunity: Casual Resident Monitor

The Salvation Army Red Shield Shelter is seeking a dependable, compassionate, and responsibleCasual Resident Monitor to help maintain a safe, secure, and supportive environment for individuals receiving emergency shelter services.

This position is responsible for monitoring resident activities during assigned shifts, enforcing shelter policies and procedures, responding appropriately to resident needs, and supporting the overall daily operations of the facility.

The ideal candidate demonstrates professionalism, sound judgment, strong communication skills, and a genuine commitment to serving individuals experiencing difficult life circumstances.

Key Responsibilities:

• Monitor resident activities to promote a safe, secure, and orderly shelter environment.
• Ensure residents comply with established shelter rules, policies, and procedures.
• Maintain accurate, complete, and confidential daily records, incident reports, and shift logs.
• Conduct routine inspections of resident areas and common spaces to ensure cleanliness, safety, and proper facility conditions.
• Respond promptly and professionally to resident concerns, emergencies, and behavioral situations.
• Communicate important information, incidents, and concerns to shelter management and incoming staff.
• Assist in maintaining a clean, organized, and welcoming facility.
• Demonstrate compassion, patience, respect, and professionalism when interacting with residents.
• Serve as a positive example of grace, encouragement, and accountability while supporting the mission of The Salvation Army.
• Perform other related duties as assigned to support shelter operations.

Qualifications

What We Are Looking for in You:

• High school diploma or GED required.
• One year of experience in security, residential monitoring, social services, or a related field preferred.
• An equivalent combination of education, training, and relevant experience may be considered.
• Ability to maintain professionalism and confidentiality when working with individuals from diverse backgrounds.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm and exercise sound judgment during challenging or emergency situations.
• Ability to work independently while following established policies and procedures.
• Dependability, punctuality, and willingness to work overnight shifts, weekends, and holidays as scheduled.
• A compassionate attitude and commitment to providing respectful, supportive services to individuals in need.

Physical Requirements and Working Conditions:

Work is performed in an emergency residential shelter environment. Employees may experience varying temperatures, odors, noise, dust, and potential exposure to illness or challenging behavioral situations.

The position may require prolonged periods of standing, walking, and monitoring facility activities. Employees must be able to respond appropriately to emergencies, maintain awareness of their surroundings, and perform assigned responsibilities in accordance with established safety procedures.

Employee Benefits: Some of the Benefits Are:

• Employee Discount

Benefits are subject to eligibility requirements, employment classification, and applicable Salvation Army policies.

Why Work for Us?

At The Salvation Army, employment is more than a job—it is an opportunity to make a meaningful difference in the lives of others.

Our mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

We are committed to creating a workplace where employees are valued, supported, and encouraged to grow professionally while serving their communities.

Whether providing emergency shelter, offering social services, or supporting daily operations, every team member contributes to our mission ofDoing the Most Good.

Five Values at the Heart of Everything We Do… We Are:

• Passionate – We are committed to making a positive difference.
• Compassionate – We serve others with kindness, dignity, and respect.
• Uplifting – We encourage hope and support those facing challenges.
• Brave – We face difficult situations with courage and determination.
• Trustworthy – We demonstrate integrity, accountability, and professionalism.

Additional Information:

The Salvation Army is an international Christian organization and an integral part of the universal Christian Church.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled