Reservations Trainee - Nobu Ibiza Bay

ABOUT THE ROLE

The Reservations Trainee will perform duties as a Reservations Agent. Daily tasks will include processing individual guest reservations by email and telephone, following the Small Luxury Hotels of the World and Forbes standards; creating and maintaining reservation records; processing booking cancellations and modifications; and providing guests with information about the hotel’s facilities and Ibiza Island.

As a Reservations Agent Trainee, you will be proactive in providing exceptional service to guests and travel agents.

Program length: 5 to 6 months

Starting date: February – March 2027

WHAT´S IN IT FOR YOU

• You will have the opportunity to acquire global knowledge of the reservations department while learning about our standards and systems.

• You will get to know the different areas of the hotel.

• Free accommodation in a shared room; shared apartment.

• Free meal during working hours.

• Internship allowance of 500€ gross per month.

WHAT YOU NEED TO HAVE

• Enrolled in Hospitality and Hotel Management (Diploma, Bachelor’s or Master’s degree).

• Fluency in English and Spanish is essential (C1 level).

• Good knowledge of Microsoft Office and previous hospitality experience are desirable.

• Passion for delivering excellent guest service, with good organizational, communication and interpersonal skills, attention to detail, and a proactive approach.

• Effective problem-solving skills and a team-oriented mindset.

• Eligible to work in the EU and based in Ibiza during the internship.

*Playa Real S.A. es una empresa comprometida con la igualdad. Playa Real S.A. ofrece igualdad de oportunidades y se compromete a no discriminar a nadie por motivo de raza, sexo, religión, discapacidad, edad, orientación sexual u otro motivo.