Reservations Agent - Rydges World Square

About EVT:Rydges World Square is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers. 

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you. 

About the Role

Be the first voice of Rydges and turn every enquiry into a memorable guest experience. As a Reservations Agent, you’ll handle bookings by phone, email and online chat, helping guests find the perfect room, rate and package while growing direct bookings and revenue. If you’re a friendly, motivated communicator who loves helping people and thrives in a fast-paced environment, we’d love to hear from you.

Key Accountabilities

• Accurately handle bookings, waitlists, cancellations, and special requirements using PMS (Opera) and related systems.
• Act as a trusted contact for guests, addressing inquiries, preferences, and concerns while ensuring seamless check-in/check-out processes.
• Promote hotel services, offers, and upgrades to enhance guest stays.
• Log guest complaints, update profiles, and escalate issues to management promptly.
• Maintain and merge guest/company profiles for accurate reporting and recognition.
• Collaborate effectively with hotel teams to ensure smooth operations and guest satisfaction.
• Assist colleagues with additional duties as required to support overall team performance.

Skills & Experience 

• Similar experience in a customer service role, ideally within a hotel or resort, with a natural ability to make guests feel welcome and cared for.
• Confident communicator who’s approachable and ready to handle both compliments and concerns with ease.
• Fluent in English, with extra language skills a bonus.
• Organised and able to juggle priorities, meet deadlines, and keep things running smoothly—even when it’s busy.
• Tech-savvy, with experience using the Opera system is idea, with a strong understanding of other computer systems.
• Creative problem-solver who turns challenges into opportunities for memorable guest experiences.
• Thrives in a fast-paced environment, maintains a polished appearance, and takes pride in personal grooming and uniform standards.
• Flexible and willing to work nights, weekends, and holidays.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

 Apply Now

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.