IW
Requirement details received from Eytan Dallal(Cognizant)
Info Way Solutions LLC
Location not stated
7 months ago
- Azure
- OpenShift
- Kubernetes
- ITIL
- Incident Management
7 months ago
Manager Details:
Name: Eytan Dallal
Email: eytan.dallal@cognizant.com
Contact: (773) 592-0929
Requirement Details:
Here is the information. At this time we are trying to line up 4 INDIA-BASED resources at a rate of 30-32/hr . Key point: we are looking for ADMIN roles, not DEVELOPER roles.
1. Project Overview
Client is seeking qualified suppliers to provide offshore or nearshore IT outsourcing staffing support for IBM Cloud Pak for Data (CP4D) and related components such as Information Governance Catalog (IGC), Knowledge Catalog (IKC), and Manta metadata tools. The objective is to transition existing onshore FTE responsibilities to lower-cost locations (e.g., India, LATAM) while maintaining high-quality operational support. The engagement will span 30 months, starting January 2026, following the conclusion of contracting by December 2025.
Suppliers will be expected to deliver Level 1/2/3 operational support, manage upgrades and patching, ensure compliance and performance optimization, and collaborate closely with Client and IBM support teams. Expertise in Azure, OpenShift, Kubernetes, and ITIL-based incident management is required.
2. Project Scope and Key Responsibilities
Provide 24x7 L1/L2/L3 operational support for IBM CP4D platform and its components (IGC, IKC, Manta).
Maintain and monitor OpenShift clusters running CP4D workloads in Azure (ARO).
Manage patching, upgrades, backup/restoration, and change coordination.
Troubleshoot metadata management, data lineage, and integration issues.
Collaborate with Client, IBM, and application teams on escalation and vendor case management.
Develop and maintain SOPs, runbooks, and automation for routine operations.
Ensure security, compliance, and availability of the CP4D environment.
3. Required Skills & Experience
Hands-on experience with IBM Cloud Pak for Data (CP4D), especially IGC and Manta.
Strong proficiency in Kubernetes, OpenShift, and Azure (ARO) environments.
Familiarity with ITIL processes (incident, change, problem management).
Strong troubleshooting and communication skills.
Experience supporting enterprise-grade data governance and metadata platforms.
Please provide these profiles to us through the Alchemy company, thank you.
Thanks and Regards,
Ayush Kumar
Business Development Executive
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA – 94538
Phone- 925 835 2139
Mail- ayush.k@infowaygroup.com
Website- www.infowaygroup.com
Requirement details received from Eytan Dallal(Cognizant) · Info Way Solutions LLC