RB
Repair Coordinator II
Revive Business Solutions
🇲🇩 Moldova
On-site
11 months ago
- Oracle
- Excel
- Salesforce
11 months ago
Duration: 6 Months Contract (Possible to extended)
Location: Lanham, MD 20706
📌 Position Summary
- The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.
- This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.
🔧 Key Responsibilities
- Receive, unpack, and validate customer devices in the system
- Engage with customers regarding equipment status and processing
- Perform accurate data entry of device and customer information
- Handle customer assets with care and professionalism
- Collaborate with FTC Service & Sales Teams and direct customer contacts
- Meet ISO9001 and internal service level objectives
- Interface assertively and positively with FTC personnel
- Maintain accountability for workflow and results
- Use FTC's Oracle-based Service Operating System
- Adhere to company policies and service cycle targets
- Demonstrate flexibility and positivity during peak periods (overtime may be required)
🛠️ Main Responsibilities
- Proficiency in Google Suite and Microsoft Excel
- Typing speed of at least 30 WPM
- Ability to lift up to 35 lbs
- Strong written and verbal communication skills
- Organizational skills and multitasking ability
- Customer service experience
- Team collaboration
- Answering and filtering incoming calls
- Ability to work in a fast-paced environment under time constraints
- Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
- Follow detailed work instructions
- Accountability and reliability
- Positive attitude under pressure
- Individual contributor and team player
- Decision-making with minimal supervision over time
- Strong work ethic and problem-solving skills
✅ Required Qualifications & Skills
- Typing speed of at least 30 WPM
- Excellent written and verbal communication
- Strong organizational and multitasking skills
- Ability to address service-level challenges across all FTC personnel
- Experience in fast-paced environments with time-sensitive goals
- Proficiency in Google Suite and Microsoft Excel
- Willingness and ability to learn new systems quickly
- Accountability and self-motivation
- Effective problem-solving skills
- Ability to lift boxes up to 35 lbs
- Initiative and sound decision-making with minimal supervision
- Team player and self-sufficient contributor
- Strong work ethic and professional demeanor
Repair Coordinator II · Revive Business Solutions