Repair Coordinator- Customer Support

Job Title: Repair Coordinator-Customer Support

Location: Lanham, MD

Contract: 3 to 6 + Month Contract

2nd Shift 3:00 PM - 11:30 PM

Job Description:

The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
The ideal candidate is self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across FTC teams, service arms, and customer interactions is essential.

🔧Key Responsibilities
✅ Bill, package, and ship communication devices for repair services
✅ Process customer equipment with a high degree of accuracy and efficiency
✅ Maintain detailed records and ensure compliance with service level requirements
✅ Collaborate with FTC teams, service groups, and customers professionally
✅ Communicate status updates, issues, and resolutions clearly
✅ Prioritize tasks effectively in a high volume, fast paced environment
✅ Support customer satisfaction through timely processing and quality execution
✅ Adapt to workload changes and support overtime needs when required

🧩Core Competencies
🔹 Attention to detail and accuracy
🔹 Strong organizational and multitasking ability
🔹 Professional communication and interpersonal skills
🔹 Problem solving and adaptability
🔹 Time management in deadline driven environments

✅Required Qualifications & Skills
✔️ Typing speed of at least 30 WPM
✔️ Strong written and verbal communication skills
✔️ Experience with billing, packaging, and shipping processes
✔️ Ability to manage multiple tasks while maintaining accuracy
✔️ Proficiency in Google Suite and Microsoft Excel
✔️ Ability to quickly learn new systems and processes
✔️ Ability to work both independently and within a team environment
✔️ Comfortable working in fast paced, time sensitive environments
✔️ Ability to lift up to 30 lbs