Remote Customer Service Role (German Speaker)

🌟 Join a Global Automotive Leader – Customer Service Role (German Speaker)

Location: Remote (from Coimbra to the North of Continental Portugal)
Office Base: Braga
Start Date: 12 June 2025
Contract Type: Full-Time, Permanent

🚘 About the Role

Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionateGerman-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in deliveringtop-tier service experiences to clients across Europe — all from the comfort of your home in northern Portugal.

🛠️ What You'll Do

• Be the voice of a leading global car manufacturer (brand confidential), handlinginbound calls, emails, and chats

• Support customers with a range of topics from technical inquiries to general service support
  

• Ensurecustomer satisfaction by delivering clear, empathetic, and solution-oriented assistance
  

• Collaborate with internal departments to resolve complex cases
  

• Work in afast-paced, multilingual environment with the highest standards of quality

💬 Languages Required

• German – C2 (native or near-native proficiency)

• English – B2 (intermediate proficiency)
  

🕐 Schedule

• Rotating Shifts:Monday to Sunday – 24/7 operation
  

• 2 rotating days off per week

• Full remote working model (after initial training if needed)
  

• Flexibility is key — this role requires availability across different shifts, including nights and weekends
  

💰 Compensation & Benefits

• Base Salary: €1,100/month (x14 months/year)
  

• Complexity Bonus: €80/month (x11 months/year)
  

• Position Bonus: €20/month
  

• Meal Allowance: €7.23/day (net)
  

• Private Health Insurance: Provided from day one (100% free after 6 months)
  

• Full remote setup +career development opportunities with a global industry leader
  

🧭 Who You Are

• Passionate about deliveringexceptional customer service

• Comfortable with working on arotational shift schedule

• Have previous experience incustomer support (preferably in the automotive, tech, or mobility sector)
  

• Tech-savvy and quick to learn new tools and platforms
  

• Thrive in aremote, multicultural environment

🔎 Hiring Process

1. Application Review

2. Language Assessment (German and English)
   

3. 1–2 Client Interviews (in German)
   

✅ Why Apply?

• Be part of aprestigious international project

• Enjoy thestability and benefits of a long-term contract
  

• Workfrom home with a supportive, friendly team

• Grow yourcareer in customer service with real development pathways

📩Ready to accelerate your career? Apply now and become part of something exceptional.