Remote After Training (Customer Service Representative)

Pay Rate: $20 per hour
Work Mode: Remote after training
Location: Warwick, RI

Responsibilities:

• Handle inbound customer service calls for Defined Benefits/Retirement Income Solutions.
• Assist customers with inquiries about their defined benefit annuity and account maintenance.
• Process requests related to direct deposit changes, address updates, and claims assistance.
• Provide strong customer service and convey complex topics clearly to customers.
• Work to remove roadblocks to customer requests and educate them on the correct processes.

Requirements:

• Minimum 1 year of call center experience.
• Experience with Windows-based operating systems (e.g., Microsoft Office Suite).
• Ability to attend 7 weeks of on-site training in Warwick, RI.
• High-speed internet connection required; must be connected via ethernet cable.
• Quiet and secure workspace free of distractions.
• Must use video during interviews and training.
• Ability to work Monday-Friday, 8am to 9pm, with flexible shift availability.
• No planned time off during training and nesting period (December 8, 2025, to January 30, 2026).

Preferred Skills:

• Strong customer service focus and advanced skills to avoid escalations.
• Ability to convey complex topics to clientele effectively.

Benefits:

• Company-provided equipment including laptop, docking station, monitors, keyboard, mouse, and headset.