Relief Operator

Job Description:

What Are We Looking For?

Minimum Qualifications:

• Technical Background & Machinery Experience required.
• High school diploma or equivalent education required.
• Demonstrated hands-on operational experience with high-speed manufacturing or packaging machinery.
• Diagnostic & Mechanical Aptitude: Strong troubleshooting and root-cause analysis skills to quickly identify mechanical faults, sensor errors, and process deviations.
• Operational Agility & Team Leadership: Proven ability to lead by example, prioritize under dynamic floor conditions, and seamlessly transition across diverse workstations.
• Compliance & Standards Foundation: Strong working knowledge and personal commitment to Good Manufacturing Practices (GMP), OSHA/workplace safety standards, and Standard Operating Procedures (SOPs).
• Digital & Systems Competency: Functional literacy with production tracking tools, digital verification platforms (e.g., Weever Forms), and learning management systems (e.g., Nexus).
  

Physical Requirements:

• Frequent lifting/carrying (10-50 lbs.) and frequent pushing/pulling (50-200 lbs.).
• Frequent handling/gripping/bending/stooping.
• Ability to work at elevated heights off a ladder or platform, climb stairs, leaning over equipment.
• Ability to stand and / or work on your feet for extended periods
• Ability to work a flexible schedule as needed to support production needs and to conduct multi-task work in a very fast-paced work environment.

What Will Be your key Responsibilities?

Line Relief & Shift Continuity

• Structured Operator Rotations: Step in seamlessly to cover scheduled break rotations across core stations to prevent bottlenecking and protect production targets.
• Outage & Absence Coverage: Provide flexible frontline support during planned downtime, peak relief windows, or unexpected staffing gaps to sustain continuous manufacturing flow.

Packaging Area Leadership & Technical Support

• Tactical Floor Leadership: Champion overall area performance by offering hands-on assistance and directing floor priorities to achieve daily output targets.
• First-Line Issue Escalation: Serve as the primary point of contact to rapidly diagnose and resolve minor equipment stoppages, system faults, or process deviations.
• Safety & Quality Standards: Uphold and reinforce standard operating procedures (SOPs), Good Manufacturing Practices (GMPs), and workplace safety across all assigned packaging cells.

Changeovers & Clean-Inspect-Lubricate (CIL)

• Pre-Planning & Alignment: Partner with Team Leads to stage materials, communicate schedules, and align the crew prior to line shutdowns.
• Hands-On Execution: Actively assist in mechanical changeover tasks and sanitization routines to minimize transition downtime between product runs.
• Compliance & Sign-Offs: Perform required post-task inspections and complete digital audit sign-offs via Weever Forms.

Production Records & Digital Systems

• Batch & Yield Reconciliation: Assist with tracking raw batch records and tallying completed finished goods against shift targets.
• Work Order Auditing: Pull Work Orders (WOs) and audit run metrics directly through the Production Summary system.

Subject Expertise & Team Capability

• Production Coordinator Back-Up: Provide secondary leadership coverage to support administrative and operational shift management when required.
• Subject Area Expert (SAE): Act as the technical SME for equipment operation, process optimization, and troubleshooting best practices.
• On-the-Job Trainer (OJT): Drive team competency by pulling onboarding and standard training modules from Nexus and managing trainee qualification signoffs.
• Autonomous Maintenance (AM): Drive ownership of Autonomous Maintenance initiatives, defect handling, and future pillar rollouts.

What can you expect from Mars?

• A Global Community: Work alongside over 130,000 like-minded and talented Associates, all guided by our core values, The Five Principles (Quality, Responsibility, Mutuality, Efficiency, and Freedom).
• Purpose-Driven Work: Join a company that is striving to build the world we want tomorrow, today.
• Continuous Learning: Best-in-class learning and development support from day one, including exclusive access to our in-house Mars University.
• Competitive Compensation: An industry-competitive salary and robust benefits package, including a company bonus scheme.