IW
RELEASE MANAGER
Info Way Solutions LLC
Location not stated
Remote
Manager or above
4 months ago
- Devops
- ITIL
- EHR
- Windows
- Configuration Management
- HIPAA
- HITECH
- CI/CD
- HL7
- FHIR
- Azure
- GCP
- AWS
- Incident Management
- Risk Management
4 months ago
Role Summary
The Release Manager is responsible for establishing, governing, and continuously improving the release
management discipline for the organization's digital health ecosystem, with a primary focus on vendor-
supported inpatient video visit platforms. This role ensures reliable, secure, and compliant delivery of
software changes that enable high-quality virtual care for patients while minimizing operational risk
across clinical, technical, and regulatory domains.
The position sits at the intersection of DevOps, ITIL service management, vendor coordination, and
healthcare compliance, orchestrating releases across integrated systems including EHR platforms, and
telehealth solutions.
Key Responsibilities
Release Governance & Process Maturity
• Design, implement, and enforce a standardized release management framework aligned with
ITIL, DevOps, and healthcare regulatory requirements.
• Establish release calendars, change windows, and deployment standards to reduce disruption to
clinical operations.
• Lead release readiness reviews, go/no-go decisions, and post-implementation retrospectives.
• Develop and maintain release policies, runbooks, and audit-ready documentation.
Vendor & Telehealth Platform Coordination
• Serve as the primary technical liaison for vendor-supported video visit platforms (e.g., telehealth
SaaS providers).
• Coordinate vendor release schedules, patches, and upgrades with internal change control
processes.
• Validate vendor changes for compatibility with integrated systems such as EHR, patient identity
management, and scheduling workflows.
• Ensure vendor SLAs and release communications meet operational and clinical needs.
Environment & Deployment Management
• Oversee deployment pipelines across development, test, staging, and production environments.
• Ensure environment parity and configuration management for integrated healthcare
applications.
• Partner with DevOps teams to automate deployments, rollback procedures, and release
verification.
Risk, Compliance & Patient Safety
• Ensure all releases comply with HIPAA, HITECH, and organizational security policies.
• Conduct risk assessments for releases impacting patient data, clinical workflows, or telehealth
availability.
• Implement controls to safeguard PHI during deployments and vendor updates.
• Support audit and compliance reporting for regulatory reviews.
Cross-Functional Coordination
• Collaborate with clinical operations, digital product teams, cybersecurity, infrastructure, and
service desk teams to ensure release readiness.
• Communicate release impacts to stakeholders including clinicians, call centers, and patient
support teams.
• Coordinate downtime procedures and contingency planning to protect patient access to care.
Observability & Continuous Improvement
• Define and track release KPIs such as deployment frequency, change failure rate, MTTR, and
patient-impact incidents.
• Lead root cause analyses for release-related incidents affecting virtual care.
• Drive process improvements that increase release velocity without compromising reliability or
compliance.
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or related
field.
• 5+ years of experience in release management, DevOps, or IT service management in a regulated
environment.
• Demonstrated experience coordinating releases for vendor-supported SaaS platforms.
• Strong understanding of CI/CD pipelines, configuration management, and environment
promotion strategies.
• Experience working within HIPAA-compliant environments and handling PHI securely.
• Familiarity with ITIL change and release management processes.
Preferred Qualifications
• Experience supporting telehealth or digital health platforms.
• Knowledge of EHR integrations (e.g., HL7, FHIR APIs).
• ITIL Foundation or higher certification.
• Experience with cloud platforms (Azure, GCP, or AWS) in healthcare contexts.
• Background in incident management and site reliability engineering (SRE) practices.
Core Competencies
• Systems Thinking: Understands dependencies across clinical and technical ecosystems.
• Risk Management: Balances speed of delivery with patient safety and compliance.
• Stakeholder Communication: Translates technical release details into clinical and operational
impact.
• Process Engineering: Builds scalable, repeatable release workflows.
• Vendor Management: Ensures accountability and alignment with healthcare delivery needs.
Success Metrics
• Reduction in release-related incidents impacting patient care.
• Improved deployment success rate and reduced rollback frequency.
• Increased predictability of vendor updates and integration compatibility.
• Enhanced clinician and patient satisfaction with virtual care reliability.
Impact
This role directly supports the organization's mission to deliver accessible, high-quality inpatient virtual
care. By strengthening release discipline around video visit platforms and their integrations, the Release
Manager ensures patients and clinicians can rely on secure, stable, and seamless telehealth experiences.
RELEASE MANAGER · Info Way Solutions LLC