Regular Part-time Teller (43760)

Part-time Day Hours | Positive Team Culture | Community Impact

Join a community-focused bank where your reliability, customer service, and attention to detail make a difference every day.

Security Financial Bank (SFB) is seeking a dependable, customer-focused Part-Time Teller to join our Black River Falls Main Street branch. This position has set daytime shifts published weeks in advance to allow for future planning. If you thrive in customer service roles and are interested in a steady, rewarding role that fits with your schedule while you build skills for the future, this may be the role for you.

Why Join Us:

At SFB, we don’t just talk about relationship banking — we live it. As a Teller, you’ll be the friendly face of our community bank, helping customers with everyday banking needs while gaining valuable financial skills.

When you join SFB, you become part of a team that offers:

• • Saturday shift pay differential
  • 401k percentage match
  • Paid time off
  • Paid holidays
  • Paid volunteer time off
  • A supportive, inclusive culture that recognizes your contributions
  • Paid training and professional development opportunities
  • Tuition support for finance/banking courses and certifications
  • & more!

Position Summary:

As a Teller, you will be a key point of contact for our customers. You will process financial transactions accurately, provide helpful and professional service, safeguard customer information, and help create a positive branch experience. Previous banking experience is not required - we will provide training for the right person who brings reliability, a service mindset, and a willingness to learn.

Your responsibilities will include:

• Assisting customers with deposits, withdrawals, and other routine transactions
• Verifying checks, endorsements, and proper identification
• Balancing your cash drawer daily and assisting with branch balancing tasks
• Answering customer inquiries in person and by phone, while maintaining confidentiality
• Referring customers to other SFB team members for specialized services
• Supporting branch operations and ensuring compliance with regulations

Schedule:

• Full 8-hour shifts on Mondays and Fridays.
• One to two additional 8-hour shifts on Tuesday, Wednesday, and/or Thursday, as scheduled.
• Rotating Saturday mornings from 8:00 a.m.–12:00 p.m.

Saturday shifts include an additional$5.00 per hour premium.

Qualifications

ROLE QUALIFICATIONS:

Education

• High School Diploma or equivalent.

Experience

• Previous cash handling or sales experience preferred.
• Previous customer service experience preferred.

Other Skills and Abilities

• Excellent customer service skills and the ability to work effectively and non-defensively with customers and staff members in order to provide superior customer service.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Excellent listening, verbal communication and phone etiquette skills.
• Must be customer service driven with a high level of interpersonal skills to handle sensitive and confidential situations.
• Knowledge of bank products and services.
• Knowledge of various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act and Regulation E.
• Possess the ability and strong desire to develop the “team” within the Bank.
• Proficient computer skills including experience with Windows based applications (ability to navigate within multiple screens).
• Ability to operate a variety of office equipment, including a multi-line phone system, PCs, printers and scanners.

PERFORMANCE MEASURES:

• Thoroughness and timeliness of services provided to internal and external customers.
• Effectiveness of communications and development of good working relationships with co-workers and customers.
• Takes initiative to complete all duties with accuracy.

WORKING CONDITIONS:

•  Work is performed largely within the Bank with limited chance for personal injury.  Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday with rotating Saturdays.
• Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up. 
• Must be able to grasp and lift up to 40 pounds infrequently.
• Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).
• Serves as a representative of the organization at appropriate functions

GENERAL NOTICE:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive.  It does not state or imply that these are the only duties and responsibilities assigned to the position.  The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. 

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.