Regional Manager

Job Scope

Under the direction of the Senior Director, the Regional Manager, Southern California will be responsible for maximizing the physical and financial operations of the assigned portfolio and provide support and leadership to Shea Apartment Communities’ strategies and programs. The assigned portfolio will consist of 6 communities which are in Orange and Los Angeles Counties. Additionally, the Regional Manager would provide direct oversight and leadership of our Southern California Floating Team. The number and locations of assigned communities is subject to change.

The Regional Manager will report to the Senior Director, Property Management and will be based in and work out of the Shea Properties headquarters office in Aliso Viejo, California. The Regional Manager, as with all Shea team members, is expected to conduct himself / herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

•                   Oversees apartment assets within the assigned regional portfolio.

•                   Interact with multiple senior-level stakeholders including Construction, Development, and corporate executive leadership.

•                   Oversee and evaluate personnel for all field positions. Ensure that the right functions and talent are in place within the assigned teams.

•                   Provide mentoring, training and career guidance to onsite team.

•                   Responsible to recruit, hire, and train onsite associates.

•                   Ensure timely communication and successful hand-off of new projects from development team to property staff.

•                  Formulates and oversees the implementation of annual business plans and short and long-term property operations strategies for each of the assigned properties within the portfolio. Continually evaluate each asset, identify key issues, and work with assigned team to develop and implement plans to improve property performance including:

o  Income and expense budgeting, forecasting, and reporting

o  Maintenance, asset preservation, and capital improvements

o  Marketing, competitive market analysis, and leasing plans

o  Rent analysis and pricing strategy

o  Communication, property administration, accounting

o  Regular site tours and property inspections

•                    Supervise and direct the efforts of Community Managers and other associates to achieve budgeted property level goals and objectives.

•                    Oversee on-site administration and processes to ensure compliance with company’s procedures and policies.

•                    Partner with regional peers to develop and implement portfolio initiatives to continually improve business results.

•                    Champion Shea’s purpose “To Enhance People’s Lives” by leading the team with honesty and integrity, building collaboration and teamwork, creating a rewarding, competitive environment, and delivering outstanding service (as measured through annual/quarterly survey results). Ensure all associates embody Shea’s service values and standards.

•                    Ensure all associates comply with safety guidelines and align all work practices with Shea’s safety objective of zero accidents.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

•                  The successful candidate should preferably have a college degree and a minimum of 10 years of experience in apartment management.

•                  Minimum of 5 years’ management experience in multifamily industry.

•                  Should have prior responsibility for managing at least 700-unit property or multi-site responsibilities.

•                  Demonstrate strong hands-on property level knowledge and understanding. Ability to walk a property to identify problems and create solutions, assess and evaluate on-site personnel and vendors, and create management strategies and business plans for long-term ownership. In other words, has both the experience and credibility to lead teams within the assigned region.

•                  Track record for and demonstrated capability as a proven leader including the ability to hold associates accountable while also providing the appropriate authority, to build strong and cohesive teams. Demonstrable track record of proven results with revenue generation, staff management and development, financials, and marketing.

•                  Current experience with Southern California apartment markets preferred, but not a requirement.

•                  Brings a current, best-of-breed perspective and high level of industry knowledge to this position. Will understand and have managed using best practices and key performance indicators.

•                  Has a demonstrated knowledge of and/or ability to quickly learn automated systems that Shea Properties has established and utilizes for systematic management of apartments.

•                  Thinks creatively and strategically about a property’s performance in terms of meeting its stated objectives and specific budgetary requirements that are set forth yet can balance creativity with a disciplined approach and perspective.

•                  Detail oriented and organized; ability to interact effectively with prospects, residents, peers, and senior management.

•                  Desire and willingness/ability to spend a significant amount of time out of the office meeting with property staff and reviewing properties and sub-markets (approximately 65-70% of work week spent out of the office at assigned properties). Must be available for routine travel to/from Orange & LA Counties for meetings and events.

•                  Highly computer/technology proficient and capable of using technology proactively throughout the business. Experience with Yardi, RENT Café, Avid, and YieldStar a plus.

•                  A continuous learning mindset, constantly seeking to learn and improve.

•                  Ability to lead through inspiration and competency versus rank or position.

•                  Direct and open communication style.

•                  Models Shea’s core values of Honest and Integrity, Respect for the Individual, Teamwork and Competitive Spirit (always seeking to improve).

Desired Competencies (from Performance Impact)
 

•                    Sales Management          

•                    Building a Successful Team

•                    Job Knowledge     

•                    Coaching

•                    Aligning Performance     

•                    Performance Excellence

•                    Business Acumen             

•                    Adaptability

•                    Communication  

•                    Building Positive Relationships

•                    Continuous Learning

•                    Innovation

•                    Contributing to Team Success  

Work Environment

The Regional Manager, Southern California is based in an office location but will also spend the majority of their time at apartment community sites. Regular travel to property locations is required. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 25 pounds.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to drive to property locations during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V

All employees of the Company are considered to be "at will." As such, any employee may terminate his employment at any time, with or without cause, as may the Company.