Regional Clinical Operations Manager (11262)

MidSouth Pain Treatment Center | Cordova, TN - A PartnerCare Affiliated Practice

MidSouth Pain Treatment Center (MPTC), a PartnerCare affiliated company, is seeking a full-time Advanced Practice Provider (Nurse Practitioner or Physician Assistant) to join our growing, well-established practice in Cordova, Tennessee.

Our practice is committed to delivering high-quality, patient-centered interventional pain management care. We focus on safety, education, and individualized treatment plans while providing minimally invasive alternatives that help patients reduce pain and improve their quality of life.

Our Mission

To provide comprehensive, minimally-invasive pain management solutions that empower patients to live fuller, more active lives. Our multidisciplinary team of board-certified physicians, advanced practice providers, nurses, and support staff work collaboratively to deliver effective, evidence-based care.

SUMMARY:

TheRegional Clinical Operations Manager leads clinical and operational performance across multiple PartnerCare sites within an assigned region and grows the regional market through B2B and referral-partner development. This role leads and develops the Clinical Operations Managers and site leaders in the region and holds every site to consistent clinical, quality, safety, and compliance standards. The Regional Clinical Operations Manager monitors quality, KPI, and financial performance for each site, reads and explains site and regional P&L results, balances staffing and resources across sites based on volume and need, and resolves or escalates cross-site operational issues. This role is also accountable for building referral-partner relationships, developing new business opportunities, and bringing best-demonstrated practices from peer PartnerCare markets into the region. This role may be responsible for additional tasks and duties as assigned based on practice needs.

KEY RESPONSIBILITIES:

MULTI-SITE OPERATIONS

• Manage day-to-day clinical and operational activities across multiple sites at the same time, ensuring consistent execution of regional operating standards, policies, and workflows.
• Conduct structured site visits at each site in the region; document findings, action items, and follow-up through completion.
• Balance staffing and resources across sites based on patient volume and site need, including cross-site coverage.
• Lead regional staffing and resource reviews with Clinical Operations Managers and Operations leadership.
• Resolve cross-site operational issues from identification through follow-up, and escalate to Operations leadership when needed.
• Partner with physicians and Clinical Operations Managers to improve patient flow, scheduling efficiency, and care delivery across the region.
• Standardize protocols, workflows, and training across sites, and identify and adopt best-demonstrated practices from peer PartnerCare markets.
• Provide hands-on support at sites during staffing gaps or operational disruptions, as needed.

PEOPLE LEADERSHIP

• Lead, coach, and develop the Clinical Operations Managers and site leaders in the region.
• Lead regional huddles and meetings with site leaders and local staff to communicate updates, initiatives, and focus areas.
• Give direct, timely feedback and address performance issues; partner with HR on hiring, corrective action, and separation decisions for site leadership.
• Conduct regular one-on-one check-ins with each direct report to track priorities, remove barriers, and support development.
• Support Clinical Operations Managers in recruiting, onboarding, and retaining clinic staff, and drive engagement and retention across sites.
• Build a bench of future leaders, including serving as a mentor for team members in the PartnerCare Growth Program.
• Model the values and leadership behaviors expected of PartnerCare leaders.

PERFORMANCE & FINANCIAL MANAGEMENT

• Monitor quality and KPI metrics for every site using regional KPI dashboards and multi-site reporting tools, and act on gaps.
• Read site and regional P&L statements, explain variances, and build action plans with site leaders.
• Understand and manage the margin and EBITDA drivers for each site, including labor, supplies, and patient volume.
• Tie daily operating decisions to financial outcomes across sites.
• Prepare and present regional performance results to Operations leadership.
• Lead regional improvement projects that deliver measurable impact on cost, revenue, quality, or retention.

MARKET GROWTH & REFERRAL DEVELOPMENT

• Take independent action to grow the regional market, with or without guidance from leadership.
• Build and maintain relationships with referring providers, referral partners, and community organizations.
• Identify and develop new B2B, B2C, and referral-partner opportunities for the region.
• Track referral volume and partner activity by site, and use the data to target outreach and address declines.
• Represent PartnerCare in referral-partner, B2B, and B2C client meetings and at community events.

QUALITY & COMPLIANCE

• Ensure every site follows clinical policy, safety, and compliance standards, including HIPAA, OSHA, and infection control.
• Ensure every site maintains survey readiness at all times for regulatory, accreditation, and payer surveys and inspections.
• Audit required site logs during site visits, including medication and controlled substance logs, autoclave logs, crash cart checks, infection control logs, and environmental monitoring logs.
• Ensure compliance with all applicable federal, state, and local regulations and professional standards across the region.
• Partner with HR and leadership to maintain and update regional and clinic policies and procedures.
• Oversee the resolution of escalated patient concerns and complaints.
• Maintain confidentiality, security, and integrity of patient and operational data.

SUPPLIES, EQUIPMENT & FACILITIES

• Oversee procurement and inventory practices across sites to control supply cost and ensure uninterrupted clinical and procedural operations.
• Coordinate with IT, facilities, and vendors on technology, equipment, and facility needs across the region.

About MidSouth Pain Treatment Center

Founded in 2000, MidSouth Pain Treatment Center was established to address the lack of pain management services in rural communities. Today, MPTC is one of the largest pain management practices in Western Tennessee and Northern Mississippi, with locations in Oxford, MS; Tupelo, MS; Jackson, TN; and Cordova, TN.

MidSouth provides a wide range of interventional pain management services, including lumbar and thoracic procedures, medial branch blocks, radiofrequency nerve ablation, epidural injections, and more.

About PartnerCare

MidSouth Pain Treatment Center is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, Florida. PartnerCare operates more than 30 locations across Florida, Georgia, North Carolina, Mississippi, and Tennessee, offering minimally invasive alternatives to surgery that target the root cause of pain and improve patients’ quality of life.

Equal Opportunity Employer

PartnerCare is an equal opportunity employer committed to maintaining a workplace free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and qualifications without regard to any protected status under applicable laws.

Qualifications

GENERAL QUALIFICATIONS:

• Emulates values of Compassion, Accountability, Respect, and Excellence in all team, patient, and partner interactions.
• Excellent verbal and written communication skills, including presenting to senior leadership.
• Proven ability to lead other leaders: coach, develop, and hold site managers accountable.
• Ability to manage operations across multiple sites at once and shift priorities across locations.
• Strong business acumen, including reading P&L statements, explaining variances, and understanding margin and EBITDA drivers.
• Relationship-building and business development skills; comfortable meeting with referral partners and B2B clients.
• Data-driven, with the ability to use KPI dashboards and reports to make decisions.
• Strong knowledge of front office, back office, and clinical support workflows, roles, and responsibilities.
• Strong problem-solving, organizational, and planning skills.
• Strong commitment to patient safety and compliance.
• Ability to travel regularly between sites in the region and occasionally to peer PartnerCare markets.
• Proficient with Microsoft Office Suite, EMR systems, and reporting tools.

PROFESSIONAL QUALIFICATIONS:

• Education: Bachelor’s degree in healthcare administration, business, or a related field required; master’s degree preferred. Equivalent work experience may be considered in combination with education.
• Experience: Minimum of five years of business management experience. Experience in healthcare, particularly in pain management, preferred. Multi-site management experience preferred.
• Internal Candidates: At least 12 months with PartnerCare in good standing and successful completion of the PartnerCare Growth Program for this role (foundational training, competency checklist, and capstone project).

WORK ENVIRONMENT:

The work characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position oversees multiple PartnerCare practice locations within an assigned region and requires regular travel between sites. Time is split between site visits, regional and administrative work, and partner meetings.
• The work environment is fast-paced and patient-centered, often requiring the ability to multitask and shift priorities in real time across several sites.
• The role involves frequent communication via phone, email, video, EMR, and in-person discussion with site leaders, providers, Operations leadership, and referral partners.
• Clinic settings may be busy and loud at times, with typical sounds including ringing phones, patient conversations, provider discussions, and overhead announcements.
• Team members must be able to concentrate and remain productive despite periodic background noise or interruptions.
• The role requires professionalism, flexibility, and strong communication skills to navigate a dynamic environment where collaboration and timely coordination are essential.
• Occasional overnight travel to peer PartnerCare markets, regional meetings, or leadership meetings may be required.

PHYSICAL AND MENTAL ABILITIES:

The physical and mental abilities described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the team member is regularly required to sit, talk, hear, and use hands to finger, grasp, handle, feel or operate objects, tools, or controls.
• Ability to utilize a typical computer, mouse, and keyboard.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Clear communication expressing or exchanging ideas verbally and in writing.
• Ability to critically think, synthesize and interpret data.
• Ability to present to groups of people at all levels of the organization.
• Ability to sit or stand for prolonged periods.
• Ability to travel by car between sites on a regular basis.
• Repetitive motion includes substantial movements (motion) of the wrists, hands, and/or fingers.
• May occasionally lift up to 50 lbs. to assist in moving patients or supplies.
• Regular and predictable attendance is an essential job function.