Ticket Office/ Enquiries Supervisor

Ticket Office and Enquiries Supervisor

Babylonstoren has an exciting opportunity for a confident, approachable and service-oriented supervisor to lead our Ticket Office and Enquiries team. The ideal candidate enjoys working with people, leads by example and takes pride in creating a warm, welcoming and professional guest experience.

We are looking for a proactive leader with strong organisational skills who can support and develop a team, make sound decisions and remain calm under pressure.

Requirements:

• Strong leadership, interpersonal and communication skills.
• The ability to motivate, guide and support a team.
• Confidence in making decisions and resolving guest concerns professionally.
• Excellent organisational skills and attention to detail.
• The ability to prioritise tasks and manage competing demands during busy periods.
• A calm, approachable and professional manner.
• A passion for delivering excellent guest service.

Responsibilities:

• Oversee the daily operations of the Ticket Office and Enquiries team.
• Provide clear direction, coaching and constructive feedback to team members.
• Ensure guests receive a warm welcome and consistent, professional service.
• Ensure guest enquiries are answered promptly and followed up where necessary.
• Oversee bookings, group enquiries, payments, deposits and refunds.
• Maintain accurate and up-to-date booking and payment records.
• Resolve guest concerns efficiently and escalate matters when appropriate.
• Coordinate clear handovers to ensure continuity between shifts.
• Keep management informed of operational matters, team performance and any issues requiring attention.