Convention Operations Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Responsible for the management and planning of meetings/conventions and related activities.
•    Attend Banquet Event Order (BEO) and staff meetings and perform as a team leader in the event delivery process.
•    Work with Sales Managers and assign appropriate space needed by groups for RFPs and contracts.
•    Manage the planning, execution, and supervision of assigned conventions per the contract and the client’s requirements. 
•    Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines.
•    Ensure the proper use of function space, exhibit hall and overall event space. Maximize group’s revenue by referring available goods, services, attractions, and sub-contractors to convention groups.
•    Oversee contracted group room blocks to include cutoffs, attrition, etc.
•    Mediate and resolve any problems that arise with convention group’s attendees and the hotel.
•    Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.
•    Create external communications to include introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.
•    Host planning meetings, site inspections, pre-convention meetings as outlined in convention services departmental guidelines.
•    Ensure guest satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.
•    Ensure that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
•    Track and report group revenues according to established guidelines
•    Coordination of all group business as developed by the sales managers.
•    Maintain well documented, accurate, organized and up to date file management in order to serve guests in the most expedient, organized and knowledgeable manner.
•    Develop guest profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues.
•    Develops strong guest relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
•    Follow up on all client needs and inquiries in an efficient and expedient manner.
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Deal with guests and team members in a tactful and respectful manner. 
•    Ability of simple writing, math and complex reading and task completion skills are required.
•    Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
•    Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 21 years of age.

CERTIFICATES AND LICENSES
•    Must obtain and maintain appropriate licensing with the Alcohol Awareness Card.

EDUCATION and/or EXPERIENCE
•    Previous banquet supervising experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly standing, walking, occasionally sitting, reaching overhead, bending over, crouching, kneeling, crawling, and balancing during the duration of their shift. 
•    Must be able to occasionally lift/carry and push/pull up to 10lbs.
•    The team member will occasionally have repetitive use of both hands. Team member will require occasional light and firm/strong grasping motions. Finger dexterity of both hands will be occasionally required. 
•    Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment, mechanical devices, and other electrical devices.
•    Team member may have to work in extreme heat, extreme cold, wet and/or humid conditions as well as around moving objects and slippery surfaces.
•    The noise level in the work environment is usually moderate to loud. 
•    Team Member may be exposed to odor and secondhand smoke.
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.