Grand Theater Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Oversee the planning and execution of rooming lists, transportation needs, and the supervision of tour riders.
•    Clearly communicate expectations, roles, and responsibilities to subordinate team members.
•    Assist in overseeing the hospitality riders.
•    Distribute correspondence to Front Desk, Transportation, Bell Desk, AV/Entertainment Technicians, Sales, Food and Beverage, and all other departments as needed or directed. Correspond with Production/Tour managers via personal interaction, telephone, fax or e-mail.
•    Resolve guest concerns and report as needed to leadership.
•    Monitor payroll spreadsheets and provide bi-weekly payroll breakdown to executive management and administration as needed.
•    Assist in managing and organizing all merchandise sales.
•    Daily runs for intercompany delivery.
•    Review and maintain contracts and transportation spreadsheets.
•    Aware of all property and brand events, initiatives, products, and services to ensure guest satisfaction. 
•    Provide professional and friendly guest services.
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Effective written and verbal communication skills.
•    Time management and organization skills.
•    Basic computer knowledge.
•    Strong interpersonal skills and the ability to work autonomously and as a member of a team.
•    Knowledge of IATSE contracts and verbiage.
•    Ability of complex reading, writing, math, and task completion skills is required.
•    Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
•    Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
•    Minimum 2 years’ entertainment experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES
•    Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly sitting, standing, walking, reaching overhead, bending over, frequently crouching, and kneeling during the duration of their shift.
•    Must be able to push/pull 50lbs or less frequently and 100lbs or less occasionally.
•    The team member will constantly have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required. 
•    Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts in possible confined areas around computer equipment, mechanical equipment, and other electrical devices.
•    Team Member may be around flame/heat generated devices.
•    The noise level in the work environment is usually moderate to loud.
•    Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, high places, moving objects, fumes/odor and/or secondhand smoke. 
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.