Cage and Credit Supervisor - Full Time - Swing Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Responsible for controlling and accounting of transactions for the cage window and chip bank.
•    Exhibit all conduct in accordance with Nevada Gaming Regulations and GSR policies and procedures, as well as all federal and state laws and regulations.
•    Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
•    Perform guest and in house monetary transactions.   
•    Balance and issue bank to floor attendants, food and beverage, and hotel team members.
•    Enter guest transactions into the company computer system accurately.
•    Prepare paperwork, balance sheets, and documents in accordance with our standards and procedures and within the guidelines of internal controls.
•    Transfer cash, chips, and checks between cage and departments in an accurate and efficient manner.
•    Strictly adhere to department policies and procedures in order to maintain integrity of the cage operation.
•    Comply with Federal 31 Procedures.  
•    Demonstrate a commitment to ensuring reasonable gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
•    Display professional conduct, sound judgement, the highest level of professional integrity, and strong work ethic.
•    Assist department team members in the balancing of their cash drawers at the beginning and end of their shift.
•    Responsible for the safeguarding of all inventory and equipment.
•    Assign cashiers for breaks and routine work duties.
•    Effectively handle guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
•    Assist other departments with any operational problems that pertain to the cashier/rewards department.
•    Instructs team members in the proper performance of their duties and any pertinent information.
•    Understands and responds to guests’ needs. Brings service or operations problems to cage leadership.
•    Double check all Title 31 paperwork on the end of the shift.
•    Responsible for kiosk fills and reconciliation duties.
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Maintain excellent communication skills and interpersonal relations with guest, vendors, visitors, and GSR staff.
•    Fully understands and masters all duties of cashiering and rewards program.
•    Acts as a role model to other team members.
•    Ability of complex reading, writing, math, and task completion skills is required.
•    Must have the following skills: following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
•    Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
•    High school degree or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. 
•    1 year cashier and casino customer service experience is required.  
•    Data entry and previous supervisory experience is preferred.

CERTIFICATES AND LICENSES
•    Must be able to maintain appropriate Gaming License.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly standing, bending over, frequently walking, crouching, and occasionally reaching overhead during the duration of their shift.
•    Must be able to lift/carry 10lbs or less constantly.
•    The team member will constantly have repetitive use of both feet and hands and require constant light and frequent firm/strong grasping motions. Finger dexterity of both hands will be constantly required. 
•    Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and moving objects.
•    The noise level in the work environment is usually moderate but may be loud at times.
•    Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke. 
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.