Customer Field Technician I Horsham

Job Expectations

• Earn a full-time salary whilst you are trained 

• Vehicle, Fuel card, Tools, Uniform - all covered 

• Calling allTradies and Apprentices! 

Are you a tradesperson, trade assistant, or field-based worker, based inHorsham, looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouring or similar industries -Including apprentices! 
 
If this sounds like you,nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.Join us in shaping Australia’s digital future. Inthis hands‑on, customer‑focused role,you’ll be helping connect homes and communities, making a real difference every day. 
 
A bit about your role 
 

As a Customer Field Technician,you’ll work independently to complete a variety of tasks across differentnbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses. 
 
Your day might involve installing copper orfibre cabling, setting up customer equipment,identifying and fixing faults, and ensuring customers feel supported and informed throughout the process. 
 
Working hours are between7am and 7pm, with flexibility based on business needs.You’ll receive full training, all required tools, and ongoingsupport so you feel confident and set up for success. 
 
Safety is a fundamental part of this role—whetheryou're handling equipment, working in customers’ premises, or completing technical tasks,you’ll be expected to consistently apply safe work practices and follownbn’s safety procedures. 
 
A bit about you 
 

Previous experience in telecommunicationsisn’t needed —we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers. 
 
You might come from a trade, ahands‑on technical job, or a customer‑focused trade role. Experience in fields like plumbing, carpentry, electrical work,labouring,construction, mechanical work, or manufacturing is highly valued. 
 
You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’sLicence are essential. 
 
Life at nbn 
 

To be part ofnbn is to be part of something bigger.There’s so much more from here. Our pioneering spirit drives usforward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s bestfibre infrastructure into homes and businesses, plus places and things, everywhere.We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love buttransforming the way they do them. 
 
A more inclusive working world 
 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and whywe'rerecognised as a WORK180 Endorsed Employer for Women. 
 
Equal Opportunities for All 
 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, pleasedon’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit ourContact Us page on our website. 
 
Whereto from here? 
 

If you think this role might be for you, we want to hear from you. Please apply by following the links andsend your resume only. We do not require a cover letter or any selection criteria to be addressed.  
 
The preferred candidate willbe required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.  
 
Pleasenote, this is a permanent role. To be eligible for this role, you must have full working rights in Australia. 

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