Reengagement Specialist Care Manager Extender

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services. 

This is a temporary position with potential for Temp to Full-Time

Pay Scale: Starting at $17.31hr, increases based on experience and education.

Summary:

Under direct and indirect supervision, provides outreach to reengage identified clients with Tailored Care Management (TCM) services.  

Essential Duties and Responsibilities:

• Performs outreach to identified clients to educate and reengage them in Tailored Care Management (TCM) Services.
• Keys in important client data to schedule appointments. Successfully link clients to center care management staff to begin care management assessment.
• May file, release and copy protected healthcare information. Answers phone calls, transfers to the appropriate parties, is courteous to the public.
• All other duties as assigned by supervisor.

The responsibilities of the Care Management Extender Reengagement Specialist include but are not limited to, the following:  

Care Management Outreach/Engagement

• Performs outreach to identified clients to successfully reengage them in Tailored Care Management (TCM)
• Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
• Provide education to clients on benefits of TCM
• Gather and key in important client data to schedule follow up appointments.
• Successfully link clients to center care management staff to begin care management assessment.
• Ensures all reengagement activities are appropriately documented in Care Management dashboard
• Provide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.

Education and/or Experience:  

Minimum of a high school diploma or equivalent AND meet one of the following criteria:

Certified Peer Support Specialists; 

Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT); 

Individuals who served as Community Navigators prior to the implementation of Tailored Plans; 

Parents or guardians of an individual with an I/DD or a TBI or a behavioral health condition (parent/guardian cannot serve as an extender for their own family member); 

A person with lived experience with an I/DD or a TBI or a behavioral health condition

Or 2 years of paid care management type experience with at least 1 year paid experience at any time with population served.

TCM trainings will be required to completed as assigned.