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Reconstruction Project Manager
SERVPRO of Vacaville/Dixon
- 🇺🇸 United States
- On-site
- Manager or above
- 9 hours ago
- $65,000 – $80,000 / year
- Excel
- Health insurance
9 hours ago
Not enough detail in this posting to match
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Flexible schedule
Primary Responsibilities
- Receive reconstruction opportunities after mitigation handoff and prioritize assigned leads based on urgency, service level requirements, and conversion potential.
- Respond to residential and light commercial losses, including rotating on-call responsibility for after-hours opportunities when assigned.
- Act as the front-line sales representative for the reconstruction team on losses ranging from small repairs to large-loss opportunities.
- Perform site inspections to assess damage, identify the work required to restore the property to pre-loss condition, and gather the documentation needed to support the scope of work.
- Capture complete field documentation, including photos, measurements, moisture or environmental notes, 3D scans or DocuSketch documentation, sketches or floor plans, scope notes, code or like-kind considerations, contents or pack-out flags, and any asbestos, lead, or safety concerns.
- Provide detailed scope information to the estimating team and review the resulting estimate for accuracy, completeness, and alignment with carrier requirements before submission.
- Communicate directly with homeowners and insurance adjusters to explain the SERVPRO reconstruction process, set expectations, obtain approvals, and keep the opportunity moving.
- Walk the customer through the approved insurance scope and clearly document exclusions, upgrades, customer responsibility items, and out-of-pocket costs.
- Obtain signed contracts, authorizations, and other required job-start documents in accordance with company policy.
- Discuss deductible obligations, payment terms, and customer-approved upgrades before handoff to production.
- Own all scope changes, supplements, and estimate revisions from sale through final invoicing, coordinating with production when field conditions require additions or changes.
- Determine when an assigned lead is not a fit for the business and either decline or escalate it in accordance with company standards.
- This role owns the customer, adjuster, scope, and estimate side of the reconstruction process.
- Daily production execution, scheduling, subcontractor management, materials coordination, workmanship oversight, punch-list management, and final completion are owned by the Superintendent.
- The Reconstruction Project Manager re-engages after handoff when revised scope, supplements, concealed damage, carrier changes, or customer-approved additions require estimate updates or approval support.
- Strong construction background with the ability to speak credibly about building trades, repair methods, and restoration scope.
- Insurance restoration experience with the ability to assess a loss and scope work back to pre-loss condition.
- Ability to read and interpret Xactimate scopes of work; prior estimating exposure is required.
- Experience with DocuSketch, Matterport, or comparable 3D documentation tools.
- Ability to communicate professionally and confidently with homeowners, adjusters, and internal team members.
- Valid driver's license and acceptable motor vehicle record.
- Comfortable working on ladders, roofs, in crawlspaces, and in damaged or partially demolished environments.
- Physically able to lift, climb, inspect, and document job sites as needed.
- Xactimate and carrier-facing estimate documentation workflows
- DocuSketch or equivalent 3D documentation platforms
- Gmail, phone, text, and standard Microsoft Excel or spreadsheet tools
- Drive revenue conversion by closing qualified reconstruction opportunities.
- Protect margin by building accurate scopes, identifying supplements, and supporting complete estimate approval.
- Respond promptly and work within carrier service level expectations and internal deadlines.
- Maintain strong customer communication and complete, defensible documentation throughout the life of the estimate and supplement process.
This position may be eligible for performance-based compensation tied to revenue production, margin performance, supplement execution, and service level compliance, subject to company policy.
Reconstruction Project Manager · SERVPRO of Vacaville/Dixon