Receptionist

Description of Position:

Provide non-medical client support, including reception, cashiering, appointment scheduling, clerical duties, and initial triage for individuals seeking addiction and mental health services. Identify clients who may require urgent clinical attention and promptly refer them to appropriate Behavioral Health staff. Create a welcoming and professional environment by greeting clients and visitors, providing information and directions, and delivering excellent customer service. Communicate with the Clinical Coordinator and/or Executive Director regarding client concerns, operational issues, and problem resolution.

We invest in our team and offer a comprehensive, people-first benefits package, including:

• Sign-On Bonus
• Paid Training with ongoing support
• Career Development & Advancement Opportunities
• Full Benefits Package (medical, dental, vision)
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• Paid Holiday, Vacation, Sick, and Bereavement Leave
• Referral Bonus Program
• Tuition Reimbursement
• Annual Company Picnic & Team Events
• Anniversary Incentives
• Flexible Scheduling Options
• Wireless Plan Discounts (AT&T, T-Mobile & Verizon)
• And more!

Job Knowledge & Comprehension: 

• Conduct initial triage and recognize signs of distress or potential medical or behavioral health emergencies, promptly notifying appropriate Behavioral Health staff.
• Provide information and direction to clients and visitors in a professional, respectful, and courteous manner.
• Respond to challenging situations using appropriate de-escalation techniques and refer concerns to the appropriate personnel when necessary.
• Maintain a welcoming, safe, and professional reception environment.
• Perform cashiering, clerical, and reception duties accurately and with minimal supervision.
• Schedule and confirm appointments, coordinate provider calendars, and prepare, collate, and mail appointment notices.
• Collect client fees and complete related transactions in accordance with agency procedures.
• Maintain accurate records and complete assigned administrative tasks in a timely manner.
• Communicate identified concerns and operational issues to the Clinical Coordinator and/or Executive Director.

Physical Requirements:

• Ability to sit for extended periods of time.
• Ability to work for extended periods at a computer monitor.
• Ability to sit and reach with hands and arms while performing job duties.
• Ability to occasionally lift up to 10 pounds and rarely lift up to 25 pounds.
• Ability to occasionally drive an agency vehicle, as required.

Qualifications

Minimum Qualifications         
High school diploma or equivalent.
Strong interpersonal skills.
Ability to communicate with a diverse group of clientele.
Ability to type 45 –50 words per minute.
Working knowledge of computer applications and electronic files.
Possesses a valid South Dakota driver’s license and has a safe driving record.


The Board of Directors of the Human Service Agency shall have the prerogative to hire staff whose qualifications may vary from the above.  This position requires access to Electronic Personal Health Information (EPHI).  Current HSA Policies and Procedures apply.  It is the responsibility of the employee to read, understand, and comply with HSA policies and procedures that apply to protected information and security.  Questions about EPHI and HSA Policies should be directed to the HSA Security Officer.  Services provided by HSA will be welcoming, accessible, integrated, and responsive to the complex needs of people with co-occurring disorders/conditions.