Receptionist

MAIN FUNCTION:   A Receptionist with Community Wellness Partners is responsible for performing clerical tasks within an office setting to support daily operations as indicated below. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Answers all Calls in a timely manner
• Screen the calls and ensure you are transferring the caller to the appropriate extension.
• Transferring calls to, or providing personal Team Member cell phones is prohibited.
• Obtaining telephone messages as needed and communicating with appropriate personnel via email or message slip.
• Screens all visitors are ensuring visitors are tested per CDC, DOH, or CWP Infection Control Requirements.
  • Please have the visitor complete the testing sheet
  • Perform the test handling all fluids and swabs with gloves.
  • Make sure the test result is entered onto the appropriate index cards.
  • Place all testing sheets into the proper folder or locked box (per campus).
• Employee Testing as Needed – As directed per DOH and CWP Infection Control guidelines
• Report any and all positive testing to Director of Nursing or Supervisor, CWP Infection Control, HIS (Medical Records) and Administrator immediately.
• Paycheck Distribution-You may begin handing out paychecks per Human Recourses direction Thursdays at 4 pm on pay weeks.
• Ensure all visitors sign in and sign out on Kiosk
•  Monitoring Security Systems in place as per campus.
• Screen’s all visitors prior to allowing access into the building. Designed to enhance security for staff and residents.
• Report any potential security breaches to proper personnel (example- visitors have codes to doors and stairways). 
•  Emergency Paging for all codes as needed.
• All overhead pages additionally as needed or directed.
• Newspaper, Mail separation and forwarding (as per campus)
• Screening of Staff Employees, contractors, upon entrance.
• Collection of funds and disbursement of meal tickets for visitors and staff.
• Collection of funds as per facility sponsored activities and turn funds into responsible party.
• Present good customer service with a positive and friendly attitude.
• Additional tasks as assigned by your supervisor

OFFICE TASKS:

• Directs calls and takes messages appropriately in a professional manner.
• Performs clerical functions of the receptionist role and responsibility.
• Labels newspapers in the morning for the residents and departments and coordinates with the staff responsible to deliver resident mail daily.
• Coordinates with other departments as needed
• Answers questions and provides direction and assistance to visitors while following PHI/HIPAA guidelines.
• Assists with customer concerns/complaints and coordinates as needed with Administrative staff.
• Computer Skills required

ADDITIONAL DUTIES:

• Completes in-services and attends meetings as required.
• Performs other related duties or miscellaneous duties as directed by supervisor/manager.

Qualifications

KNOWLEDGE, SKILLS, and ABILITIES:    High School graduate

• Ability to establish effective communication skills (oral and written)
• Able to maintain CWP standards for PHI/HIPAA confidentiality
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times angry people
• Must be able to speak and write the English language in an understandable manner.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

PERSONAL REQUIREMENTS:

•                 Appropriate attire as required by department dress code.
•                 Must be able to work independently.
•                 Complies with the code of conduct and proper badge identification.

PHYSICAL REQUIREMENTS:

•         Sits, stands, bends, lifts and moves intermittently during working hours
•         Subject to frequent interruptions
•         Must be able to move intermittently throughout the workday.