Receptionist

Job Summary:

The Practice Support Assistant/Receptionist is responsible for front desk operations in a medical office, including answering phones, greeting patients, scheduling, registration, insurance verification, collecting payments, medical record management, and providing general administrative support. This role requires a professional demeanor, strong organizational skills, and a commitment to providing excellent customer service in a clinical environment.

Key Responsibilities:

• Greet patients and visitors; provide excellent customer service.
• Answer telephones, take messages, route calls, and provide information per service standards.
• Register patients and confirm demographic and insurance information.
• Determine co-payments and collect payments (current and past due).
• Schedule and coordinate patient appointments, tests, and referrals.
• Maintain patient medical records and ensure confidentiality of all health information.
• Enter charges and payments accurately into the practice management system.
• Perform general clerical duties including copying, filing, faxing, sorting mail, and ordering supplies.
• Prepare and retrieve patient files and perform patient check-in.
• Format, type, and proofread correspondence and reports.
• Maintain provider schedules (appointments, meetings, cancellations, add-ons).
• Prepare and verify daily deposit and complete deposit verification forms.
• Maintain a clean and safe work environment and report any equipment malfunctions.
• Participate in special projects and complete tasks as assigned by management.
• Stay current with required training and department-specific education.
• Demonstrate hospital safety and infection control practices.
• Ensure respectful and professional interactions with patients, families, staff, and coworkers.

Qualifications:

• Education: High School Diploma or GED required.
• Experience: 3–6 months of related experience required; prior medical office experience and familiarity with insurance highly preferred.
• Skills & Competencies:
• Keyboarding and computer skills
• Prior experience with EMR/EHR systems (preferred)
• Accurate filing and strong organizational skills
• Excellent verbal and written communication skills
• Professional demeanor and strong customer service orientation
• Ability to prioritize tasks and manage time effectively
• Excellent basic math skills
• Proficient with basic office equipment (copiers, fax machines, etc.)
• Ability to maintain strict confidentiality and demonstrate integrity
• Team-oriented and able to work effectively with others

Physical Requirements:

• Regular walking, standing, stooping, bending, and sitting
• Some light lifting
• Ability to work in a fast-paced office environment

Preferred Qualifications:

• Experience handling insurance verification and co-pay collection
• Familiarity with scheduling software and EHR platforms
• Demonstrated ability to manage a multi-line phone system